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Model Service Level Agreement

A model service level agreement sets out terms and conditions on which metering services will be supplied by the network operator to a user. Individual metering service level agreements between a service provider and its users are based on this document.

2017 updated Proposed Model Service Level Agreement

The ERA is reviewing Western Power’s model service level agreement and received one public submission from Synergy. On 22 December 2017, Western Power provided an updated model service level agreement in response to Synergy’s public submission.

2017 Updated proposed Model service level agreement

Date Documents
File type
09-Jan-18 Western Power Response to Stakeholder Submission Adobe PDF 1.3 MB
09-Jan-18 Updated Proposed Model Service Level Agreement Adobe PDF 1.2 MB
09-Jan-18 Updated Proposed Model Service Level Agreement (marked up) Adobe PDF 1.2 MB

Submissions received

Date Documents
File type
29-Nov-17
Public submission - Synergy
Adobe PDF 1.6 MB

2017 Proposed Model Service Level Agreement

Date Documents
File type
16-Oct-17
Covering Letter
Adobe PDF 2.3 MB
16-Oct-17 Proposed MSLA – post consultation
Adobe PDF 1.4 MB
16-Oct-17 
Proposed MSLA – post consultation (marked up)
Adobe PDF 1.6 MB
16-Oct-17
MSLA Engagement Summary Report
Adobe PDF 1.6 MB
16-Oct-17 MSLA Consultation Paper
Adobe PDF 325 kB
16-Oct-17 
Alinta Energy submission
Adobe PDF 759 kB
16-Oct-17
Change Energy submission
Adobe PDF 224 kB
16-Oct-17 Noel Schubert submission
Adobe PDF 521 kB
16-Oct-17 
Perth Energy submission
Adobe PDF 1.2 MB
16-Oct-17 Synergy submission
Adobe PDF 867 kB

2006 Model Service Level Agreement

The ERA approved Western Power's model service level agreement on 30 March 2006. 

Date Documents
File type
30-Mar-06
Approved Model Service Level Agreement
Adobe PDF 606 kB
30-Mar-06 Decision approving Model Service Level Agreement
Adobe PDF 83.5 kB
04-Jan-06 
Western Power’s proposed model service level agreement
Adobe PDF 543 kB
04-Jan-06 Western Power’s Report on development of proposed Model Service Level Agreement
Adobe PDF 1.7 MB
Page last updated: 09 Jan 2018