On 30 March 2006, the ERA approved the proposed model service level agreement submitted by Western Power Corporation Networks Business
Unit under Part 6 of the Electricity Industry Metering Code 2005.
The model service level agreement specifies the metering services that Western Power provides to Metering Code participants on request and provides a detailed description of each metering service; a timeframe and service performance levels; and the maximum charges that may be imposed for each metering service.
Western Power undertook its own consultation process in developing the model service level agreement, as required by the Metering Code. The ERA considered the feedback in those submissions when giving its approval.