The model service level agreement is required under the Electricity Industry (Metering) Code 2012. A model service level agreement sets out terms and conditions on which metering services will be supplied by the network operator to a user. Individual metering service level agreements between a service provider and its users are based on this document.
Western Power’s current model service level agreement was approved in March 2006.
Current Review of Western Power's Model Service Level Agreement
On 13 November 2019, Western Power submitted a new proposal to amend its model service level agreement.
The ERA received one public submission on Western Power’s proposed amended model service level agreement.
Public submissions received in response to proposal
Proposed Amended Model service level agreement
Previous reviews
In October 2017 Western Power submitted an updated model service level agreement, which revised and expanded the metering services Western Power proposes to provide, for approval by the ERA.
The ERA received one public submission on the proposed model service level agreement. On 22 December 2017, Western Power provided an updated model service level agreement in response to Synergy’s public submission.
On 7 June 2019, Western Power submitted an updated model service level agreement to reflect the approved network access arrangement.
The ERA received one public submission on Western Power’s updated model service level agreement.
On 13 November 2019, Western Power withdrew its proposal to amend its model service level agreement. Consequently, the review commenced by the ERA in October 2017 was terminated.
