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Model Service Level Agreement

The model service level agreement is required under the Electricity Industry (Metering) Code 2012. A model service level agreement sets out terms and conditions on which metering services will be supplied by the network operator to a user. Individual metering service level agreements between a service provider and its users are based on this document.

Western Power’s model service level agreement was first approved in March 2006.

On 13 November 2019, Western Power submitted a proposal to amend its model service level agreement.

The ERA received one public submission on Western Power’s proposed amended model service level agreement.

On 18 March 2020, the ERA published a consultation paper on Western Power’s proposed amendments to its model service level agreement.

The ERA received three public submissions on its consultation paper.

On 16 June 2020, the ERA published its draft findings on Western Power’s proposed amendments to its model service level agreement.

The ERA received three public submissions on its draft findings.

On 31 August 2020, the ERA published its final findings on Western Power’s proposed amendments to its model service level agreement.

As required under section 6.20(4) of the Metering Code, Western Power amended its model service level agreement in accordance with the ERA’s final findings and published the amended document as required under clause 6.20(4).

The amended model service level agreement took effect on 1 November 2020 and can be found on the Western Power website.

Final Findings

Date  Documents File type
31-Aug-20 Final Findings – Western Power amended Model Service Level Agreement
Adobe PDF 894 kB

Public submissions received in response to Draft Findings

Date  Documents File type
17-Jul-20 Public Submission – Western Power amended Model Service Level Agreement – Draft Findings - Synergy
Adobe PDF 412 kB
17-Jul-20
Public Submission – Western Power amended Model Service Level Agreement – Draft Findings – Alinta
Adobe PDF 83 kB
17-Jul-20
Public Submission – Western Power amended Model Service Level Agreement – Draft Findings – Western Power
Adobe PDF 1 MB

Draft Findings

Date  Documents File type
16-Jun-20 Draft Findings – Western Power amended Model Service Level Agreement
Adobe PDF 1 MB

Public submissions received in response to Consultation Paper

Date  Documents File type
21-Apr-20 Public Submission – Western Power amended Model Service Level Agreement – 2020 - Synergy
Adobe PDF 1 MB
21-Apr-20
Public Submission – Western Power amended Model Service Level Agreement – 2020 – Alinta
Adobe PDF 359 kB
21-Apr-20
Public Submission – Western Power amended Model Service Level Agreement – 2020 – Western Power
Adobe PDF 4 MB

Consultation Paper

Date  Documents File type
18-Mar-20 Consultation Paper – Western Power amended Model Service Level Agreement
Adobe PDF 1 MB

Public submissions received in response to proposal

Date  Documents File type
19-Dec-19 Public Submission – Western Power amended Model Service Level Agreement – 2019 - Synergy
Adobe PDF 1 MB

Proposed Amended Model service level agreement

Date  Documents File type
21-Nov-19 Western Power amended Model Service Level Agreement - 2019
Adobe PDF 307 kB

Previous reviews

In October 2017 Western Power submitted an updated model service level agreement, which revised and expanded the metering services Western Power proposes to provide, for approval by the ERA.

The ERA received one public submission on the proposed model service level agreement. On 22 December 2017, Western Power provided an updated model service level agreement in response to Synergy’s public submission.

On 7 June 2019, Western Power submitted an updated model service level agreement to reflect the approved network access arrangement.

The ERA received one public submission on Western Power’s updated model service level agreement.

On 13 November 2019, Western Power withdrew its proposal to amend its model service level agreement. Consequently, the review commenced by the ERA in October 2017 was terminated.

Public submissions received in response to proposal

Updated proposed Model service level agreement – 2019

Updated proposed Model service level agreement - 2017

Public submissions received in response to proposal

Proposed Model Service Level Agreement

Page last updated: 04 Nov 2020