Various regulations and codes provide additional protection to electricity customers who are considered to have little or no market power. These customers are referred to as “small use customers” and are generally comprised of residential and small business customers.
A “small use customer” is a customer who consumes no more than 160MWh of electricity per year, or approximately 13,300 units per month.
Customers who consume 50MWh or more of electricity per year (or approximately 4,166 units per month) at each exit point (the point where your property or business is connected to the electricity network) may choose their own retailer. These customers are referred to as “contestable customers”.