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Regulatory Guidelines


Date Documents File type
31-Oct-16 Electricity Compliance Reporting Manual - MARKED UP - October 2016 (Historical Document)
Adobe PDF 3 MB

Description: Electricity Compliance Reporting Manual - MARKED UP - October 2016
19-Jul-16 Electricity Compliance Reporting Manual - FINAL - July 2016 (Historical Document)
Adobe PDF 1 MB

Description: Electricity Compliance Reporting Manual - FINAL - July 2016
19-Jul-16 Electricity Compliance Reporting Manual - MARKED UP - July 2016 (Historical Document)
Adobe PDF 2 MB

Description: Electricity Compliance Reporting Manual - MARKED UP - July 2016
04-Apr-16 2016 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 598 kB

Description: 2016 Electricity Distribution Licence Performance Reporting Handbook
26-May-15 2014/15 Electricity Reporting Datasheets - Distribution (Historical Document)
Microsoft Excel 20 kB

Description: 2014/15 Electricity Reporting Datasheets - Distribution
26-May-15 2014/15 Electricity Reporting Datasheets - Network Quality & Reliability Code (Historical Document)
Microsoft Excel 30 kB

Description: Electricity Reporting Datasheets - 2014/15 Electricity Reporting Datasheets - Network Quality & Reliability Code
26-May-15 2014/15 Electricity Reporting Datasheets - Retail (Historical Document)
Microsoft Excel 21 kB

Description: 2014/15 Electricity Reporting Datasheets - Retail
26-May-15 2015 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 414 kB

Description: Electricity Distribution 2015 Electricity Distribution Licence Performance Reporting Handbook
26-May-15 2015 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 392 kB

Description: Electricity Retail 2015 Electricity Retail Licence Performance Reporting Handbook
19-Feb-15 Licence application guidelines and form - Electricity, gas and water (Historical Document)
Adobe PDF 660 kB

Description: Licence application guidelines and form - Electricity, gas and water 2015
19-Feb-15 Licence application guidelines and form - Electricity, gas and water licences (Historical Document)
Microsoft Word 219 kB

Description: Licence application guidelines and form - Electricity, gas and water licences
28-Jan-15 Consultation - Proposed amended Financial Hardship Policy Guidelines - Electricity & Gas Licences (Historical Document)
Adobe PDF 566 kB

Description: Consultation - Proposed amended Financial Hardship Policy Guidelines - Electricity and Gas Licences
01-Sep-14 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 423 kB

01-Sep-14 Electricity Compliance Reporting Manual - September 2014 (Historical Document)
Adobe PDF 423 kB

Description: Electricity Compliance Reporting Manual - September 2014
01-Sep-14 Electricity Compliance Reporting Manual - September 2014 - Marked Up Version (Historical Document)
Adobe PDF 447 kB

01-Sep-14 Electricity Compliance Reporting Manual - September 2014 - Marked Up Version (Historical Document)
Adobe PDF 447 kB

Description: Electricity Compliance Reporting Manual - September 2014 - Marked Up Version
22-Jul-14 Updated Electricity Compliance Reporting Manual - July 2014 - Clean version - PDF version published (Historical Document)
Adobe PDF 1 MB

22-Jul-14 Updated Electricity Compliance Reporting Manual - July 2014 - Marked Up version PDF published (Historical Document)
Adobe PDF 1 MB

19-May-14 2013/14 Electricity Distribution Licence - Reporting Datasheets - Code of Conduct (Historical Document)
Microsoft Excel 21 kB

19-May-14 2013/14 Electricity Distribution Licence - Reporting Datasheets - NQR Code (Historical Document)
Microsoft Excel 31 kB

19-May-14 2013/14 Electricity Retail Licence - Performance Reporting Handbook (Historical Document)
Adobe PDF 360 kB

19-May-14 2013/14 Electricity Retail Licence - Reporting Datasheets (Historical Document)
Microsoft Excel 24 kB

19-May-14 2014 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 421 kB

Description: 2014 Electricity Compliance Reporting Manual
19-May-14 2014 Electricity Distribution Licence - Performance Reporting Handbook (Historical Document)
Adobe PDF 387 kB

22-Apr-14 2014 Audit Guidelines - Electricity and Gas Licences - marked up version (Historical Document)
Adobe PDF 381 kB

15-Apr-14 Licence application - Guidelines and Application Form (Historical Document)
Adobe PDF 658 kB

25-Feb-14 Draft Audit and Review Guidelines - clean version (Historical Document)
Adobe PDF 953 kB

25-Feb-14 Draft Audit and Review Guidelines - marked up version (Historical Document)
Adobe PDF 1 MB

16-Dec-13 Charter of Energy and Water Ombudsman (Historical Document)
Adobe PDF 3 MB

11-Jun-13 2013 Electricity Compliance Datasheets - Distribution (Historical Document)
Microsoft Excel 61 kB

11-Jun-13 2013 Electricity Compliance Manual Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 35 kB

11-Jun-13 2013 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 218 kB

11-Jun-13 2013 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 213 kB

10-Jun-13 2013 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 772 kB

01-Feb-13 2013 Electricity Compliance Reporting Manual - Clean Copy (Historical Document)
Adobe PDF 787 kB

01-Feb-13 2013 Electricity Compliance Reporting Manual - Marked Up Copy (Historical Document)
Adobe PDF 2 MB

19-Oct-12 Financial Hardship Policy Guidelines – Energy Licences (Historical Document)
Adobe PDF 498 kB

14-Sep-12 Financial Hardship Policy Guidelines – Proposed Amendments – September 2012 (Historical Document)
Adobe PDF 187 kB

01-Jun-12 2012 Electricity Compliance Manual Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 41 kB

01-Jun-12 2012 Electricity Compliance Manual Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 36 kB

01-Jun-12 2012 Electricity Distribution Licence Performance Reporting Handbook - May 2012 (Historical Document)
Adobe PDF 180 kB

01-Jun-12 2012 Electricity Retail Licence Performance Reporting Handbook - May 2012 (Historical Document)
Adobe PDF 169 kB

01-Nov-11 Final Electricity, Gas and Water Licences Application Guideline and Forms (Historical Document)
Adobe PDF 328 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - clean copy (Historical Document)
Adobe PDF 329 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - marked up copy (Historical Document)
Adobe PDF 442 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy (Historical Document)
Adobe PDF 179 kB

16-May-11 2011 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 170 kB

16-May-11 2011 Electricity Performance Reporting Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 44 kB

16-May-11 2011 Electricity Performance Reporting Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 39 kB

16-May-11 2011 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 135 kB

11-May-11 2011 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 693 kB

11-May-11 Amendments to the 2011 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 98 kB

04-Apr-11 Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011 (Historical Document)
Adobe PDF 146 kB

10-Jan-11 Amended Customer Service Charter Guidelines (Historical Document)
Adobe PDF 84 kB

10-Jan-11 Amended Customer Service Charter Guidelines Marked Up (Historical Document)
Adobe PDF 103 kB

24-Aug-10 Financial Hardship Policy Guidelines - August 2010 (Historical Document)
Adobe PDF 161 kB

23-Aug-10 Electricity Licence Review 2010 - Discussion Paper (Historical Document)
Adobe PDF 1 MB

04-Aug-10 Audit Guidelines: Electricity, Gas and Water Licences - August 2010 (Historical Document)
Adobe PDF 767 kB

01-Jul-10 2010 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 1 MB

23-Jun-10 Financial Hardship Policy Guidelines - June 2010 (Historical Document)
Adobe PDF 169 kB

31-May-10 2010 Electricity Compliance Manual Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 41 kB

31-May-10 2010 Electricity Compliance Manual Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 37 kB

31-May-10 2010 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 315 kB

31-May-10 2010 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 208 kB

10-Feb-10 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 141 kB

10-Feb-10 Customer Service Charter Guidelines - Corrigendum (Historical Document)
Adobe PDF 79 kB

17-Sep-09 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 88 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
29-Jul-09 Audit Guidelines: Electricity, Gas And Water Licences - July 2009 (Historical Document)
Adobe PDF 459 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
08-Jul-09 Draft Customer Service Charter Guidelines (Historical Document)
Adobe PDF 90 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
04-Jun-09 2009 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 160 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
04-Jun-09 2009 Electricity Performance Reporting Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 61 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
04-Jun-09 2009 Electricity Performance Reporting Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 74 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
04-Jun-09 2009 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 151 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
27-May-09 Draft Audit Guidelines Electricity, Gas And Water Licences (Historical Document)
Adobe PDF 457 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
06-Feb-09 Draft Incident Reporting Manual for Electricity, Gas and Water Licensees (Historical Document)
Adobe PDF 295 kB

17-Oct-08 Customer Complaints Guidelines (Historical Document)
Adobe PDF 97 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
08-Sep-08 Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 220 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
08-Sep-08 Financial Hardship Policy Guidelines - August 2008 (Historical Document)
Adobe PDF 152 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
27-Jun-08 Draft - Customer Complaints Guidelines (Historical Document)
Adobe PDF 118 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
17-Jun-08 Electricity, Gas and Water Licences: Application Guideline and Forms (Historical Document)
Adobe PDF 276 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
05-Jun-08 Draft Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 308 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
23-May-08 Draft - Financial Hardship Policy Guidelines (Historical Document)
Adobe PDF 150 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
09-Apr-08 2008 Electricity Compliance Manual Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 57 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
09-Apr-08 2008 Electricity Compliance Manual Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 49 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
09-Apr-08 2008 Electricity Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 162 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
09-Apr-08 2008 Electricity Retail Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
01-Apr-08 2008 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 757 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
01-Apr-08 2008 Electricity Compliance Reporting Manual Corrigenda (Historical Document)
Adobe PDF 173 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Regulatory Guidelines
06-Jun-07 Electricity Compliance Reporting Manual – Data Input Sheets (Excel Version) (Historical Document)
Microsoft Excel 99 kB

Description: Archive. Current version 09-Apr-08
25-May-07 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 941 kB

Description: Archive. Current Version 1-Apr-08
25-May-07 Electricity Compliance Reporting Manual – Data Input Guide for Retail and Distribution Licensees (Historical Document)
Adobe PDF 193 kB

Description: Archive. Current version 09-Apr-08
25-May-07 Electricity Compliance Reporting Manual – Data Input Sheets (Historical Document)
Adobe PDF 159 kB

Description: Archive. Current version 09-Apr-08
24-Jan-07 Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 787 kB

Description: Archive. Current version 01-Apr-08
24-Jan-07 Electricity Compliance Reporting Manual for Western Australian Electricity Licensees - Summary of Changes to Licence Obligation Classifications (Historical Document)
Adobe PDF 79 kB

Description: Archive. Current version 01-Apr-08
23-Jan-07 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2006 SCONNRR Report) - November 2006 (Historical Document)
Adobe PDF 441 kB

Description: Please note this document is a Utility Regulators Forum's publication. Please also note this document has been superseded by the Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report), released in May 2007. This document remains on the Authority's web site for reference purposes only.
29-Dec-06 Licence Applications Distribution Licence document (Historical Document)
Adobe PDF 147 kB

29-Dec-06 Licence Applications Generation Licence Document (Historical Document)
Adobe PDF 152 kB

29-Dec-06 Licence Applications Integrated Regional Licence Document (Historical Document)
Adobe PDF 159 kB

29-Dec-06 Licence Applications Retail Licence Document (Historical Document)
Adobe PDF 147 kB

29-Dec-06 Licence Applications Transmission Licence Document (Historical Document)
Adobe PDF 155 kB

05-Sep-06 Audit Guidelines - Electricity, Gas and Water Licensing (Historical Document)
Adobe PDF 353 kB

31-Aug-06 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 98 kB

28-Jul-06 Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts (Historical Document)
Adobe PDF 232 kB

26-Jul-06 Draft Electricity Compliance Reporting Manual (Historical Document)
Adobe PDF 827 kB

Description: Archive. Current version 01-Apr-08
07-Jul-06 Draft - Customer Service Charter Guidelines (Historical Document)
Adobe PDF 112 kB

Description: Archive. Current version 31-Aug-06
05-Apr-06 Audit Guidelines : Electricity, Gas and Water Licensing : Audit Template for Smaller Organisations (Historical Document)
Adobe PDF 281 kB

Description: Archive. Current version 05-Sep-06
05-Apr-06 Draft Audit Guidelines : Electricity, Gas and Water Licences (Historical Document)
Adobe PDF 415 kB

Description: Archive. Current version 05-Sep-06
02-Mar-06 National Energy Retail Performance Indicators (Historical Document)
Adobe PDF 343 kB

03-Feb-06 Public Consultation Guidelines for - Electricity, Gas and Water Licences; Standard Form Contracts and Customer Service Charters (Historical Document)
Adobe PDF 146 kB

Description: Archive. Current version 28-Jul-06