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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The ERA conducted a review of its Audit and Review Guidelines in 2024/25. Following the review, the ERA published its 2025 Audit and Review Guidelines, which are effective from 1 July 2025, and set out our requirements for conducting audits and reviews. Information about the review can be found on the 2024/25 Review of Audit and Review Guidelines webpage.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
08-May-25 Performance indicators and definitions handbook - For water service providers (May 2025)
Adobe PDF 784 kB

Description: Performance indicators and definitions handbook - For water service providers (May 2025)
08-May-25 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2024-25
Microsoft Excel 3 MB

Description: Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2024-25
30-Jul-24 Water Compliance Reporting Manual 2024
Adobe PDF 801 kB

Description: Water Compliance Reporting Manual 2024
30-Jul-24 Water Compliance Reporting Manual 2024 (marked-up version)
Adobe PDF 849 kB

Description: Water Compliance Reporting Manual 2024 (marked-up version)

Guidelines

Date Documents File type
17-Jun-25 2025 Audit and Review Guidelines: Water Licences (effective from 1 July 2025)
Adobe PDF 922 kB

Description: 2025 Audit and Review Guidelines: Water Licences (effective from 1 July 2025)
26-Jul-24 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 488 kB

Description: ERA licence application guidelines - electricity, gas and water licences
04-Jul-24 Financial Hardship Policy Guidelines for Water Services – July 2024
Adobe PDF 444 kB

Description: Financial Hardship Policy Guidelines for Water Services – July 2024
20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 17 Jun 2025