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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets


Date Documents File type
09-Aug-22 2019 Audit and Review Guidelines: Water Licences
Adobe PDF 881 kB

19-Jan-22 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 520 kB

29-Jun-18 Financial Hardship Policy Guidelines for Water Services - June 2018
Adobe PDF 264 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016


Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 24 Mar 2023