Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

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Date	Documents	File type
06-Jun-18	Water Compliance Reporting Manual 2018	1,005 kB Description: Water Compliance Reporting Manual 2018
21-May-18	2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets	256 kB Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
21-May-18	2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook	495 kB Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook

Date	Documents	File type
01-Mar-19	2019 Audit and Review Guidelines - Water Licences	956 kB
29-Jun-18	Financial Hardship Policy Guidelines for Water Services - June 2018	264 kB
20-Dec-16	Customer Complaint Guidelines - December 2016	198 kB Description: Customer Complaint Guidelines - December 2016
08-Nov-16	ERA Licence application guidelines - Electricity, gas and water licences	373 kB Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16	ERA Licence application guidelines - Electricity, gas and water licences	217 kB Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16	Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts	331 kB Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts

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Date	Documents	File type
23-Feb-16	2016 Compliance Enforcement Policy	409 kB Description: 2016 Compliance Enforcement Policy
24-Jan-07	Best Practice Utility Licensing	172 kB

Page last updated: 01 Mar 2019