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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

Showing 5 results.
  
    
Date Documents File type
06-Jun-18 Water Compliance Reporting Manual 2018 (clean) - commences 1 July 2018
Adobe PDF 1,005 kB

Description: Water Compliance Reporting Manual 2018 (clean) - commences 1 July 2018
06-Jun-18 Water Compliance Reporting Manual 2018 (marked-up) - commences 1 July 2018
Adobe PDF 1 MB

Description: Water Compliance Reporting Manual 2018 (marked-up) - commences 1 July 2018
21-May-18 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
Microsoft Excel 256 kB

Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
21-May-18 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
Adobe PDF 495 kB

Description: 2017-18 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
02-Oct-17 Water Compliance Reporting Manual 2017
Adobe PDF 859 kB

Guidelines

Date Documents File type
29-Jun-18 Financial Hardship Policy Guidelines for Water Services - June 2018
Adobe PDF 264 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16 Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 331 kB

Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
21-Jul-14 2014 Audit and Review Guidelines - Water Licences
Adobe PDF 364 kB

Policies

Showing 2 results.
  
    
Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 18 Oct 2018