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Code of Conduct for the Supply of Electricity to Small Use Customers Review 2019-22

The Electricity Code Consultative Committee (ECCC) is currently reviewing the standards of conduct that apply to electricity retailers, distributors and marketing agents who supply electricity to residential and small business customers. The standards are set out in the Code of Conduct for the Supply of Electricity to Small Use Customers 2018 and cover issues such as marketing, billing, payment, payment difficulties and financial hardship, disconnection, life support and complaints.

On 30 November 2020, the ECCC published its Draft Review Report containing recommendations to amend the Code.

Draft review report

Page last updated: 09 Dec 2020