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Code of Conduct for the Supply of Electricity to Small Use Customers Review 2019-22

The Electricity Code Consultative Committee (ECCC) recently completed its review of the standards of conduct that apply to electricity retailers, distributors and marketing agents who supply electricity to residential and small business customers. The standards are set out in the Code of Conduct for the Supply of Electricity to Small Use Customers 2018 and cover issues such as marketing, billing, payment, payment difficulties and financial hardship, disconnection, life support and complaints.

The ECCC’s findings are set out in its Final Review Report.

The ERA will now consider the report and decide whether to amend the Code in line with the ECCC’s recommendations. If the ERA decides to amend the Code, it will refer any proposed amendments back to the ECCC for further advice. The ECCC will undertake public consultation before it provides its advice.

Final review report

Page last updated: 20 May 2021