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Code of Conduct for the Supply of Electricity to Small Use Customers Review 2019-22

In May 2021, the Electricity Code Consultative Committee (ECCC) completed its review of the standards of conduct that apply to electricity retailers, distributors and marketing agents who supply electricity to residential and small business customers. The standards are set out in the Code of Conduct for the Supply of Electricity to Small Use Customers 2018 and cover issues such as marketing, billing, payment, payment difficulties and financial hardship, disconnection, life support and complaints.

The ECCC’s findings are set out in its Final Review Report.

Following consideration of the ECCC’s report, the ERA proposes to amend the Code as recommended by the ECCC. The ERA also proposes various additional changes to improve the readability of the Code. The ERA’s proposed changes, including a copy of the draft Code, are set out in the ERA draft decision.

The ERA has referred the proposed amendments back to the ECCC for further advice. The ECCC has published a notice seeking public comment on the ERA draft decision. The public consultation period closes on 11 February 2022.

ECCC

ECCC Final review report

Page last updated: 15 Dec 2021