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Code of Conduct for the Supply of Electricity to Small Use Customers Review 2019-22

In May 2021, the Electricity Code Consultative Committee (ECCC) completed its review of the standards of conduct that apply to electricity retailers, distributors and marketing agents who supply electricity to residential and small business customers. The standards are set out in the Code of Conduct for the Supply of Electricity to Small Use Customers 2018 and cover issues such as marketing, billing, payment, payment difficulties and financial hardship, disconnection, life support and complaints.

The ECCC’s findings are set out in its Final Review Report.

Following consideration of the ECCC’s report, the ERA proposes to amend the Code as recommended by the ECCC. The ERA also proposes various additional changes to improve the readability of the Code. The ERA’s proposed changes, including a copy of the draft Code, are set out in the ERA draft decision.

The ERA has referred the proposed amendments back to the ECCC for further advice. The ECCC undertook consultation on the ERA's draft decision and received three submissions. The ECCC will take the submissions into account when it formulates its final advice to the ERA.

ECCC Final review report

Page last updated: 24 Feb 2022