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2016-2017 Code Review

The ERA commenced its inaugural review of the Water Services Code of Conduct (Customer Services Standards) 2013 in July 2016. The ERA published its final decision on the review of the Code on 31 January 2018. The Water Services Code of Conduct (Customer Service Standards) 2018 was gazetted on 5 February 2018 and came into force on 1 July 2018.

Notices and Media Statements

Papers

Showing 3 results.
  
    
Date Documents File type
31-Jan-18 Final Decision - 2017 Review of the Water Services Code of Conduct 2013
Adobe PDF 2 MB

Description: Final Decision - 2017 Review of the Water Services Code of Conduct 2013
26-Sep-17 Draft Decision - 2016-17 Review of Water Services Code of Conduct (Customer Service Standards) 2013
Adobe PDF 22 MB

13-Oct-16 Consultation Paper - 201617 Review of the Water Services Code of Conduct
Adobe PDF 3 MB

Description: Consultation Paper - 201617 Review of the Water Services Code of Conduct

Public submissions received in response to consultation paper

Showing 8 results.
  
    
Date Documents File type
02-Feb-17 Aqwest - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 221 kB

Description: Aqwest - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Busselton Water - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 881 kB

Description: Busselton Water - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Department of Water - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 84 kB

Description: Department of Water - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Horizon Power - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 1 MB

Description: Horizon Power - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Joint Utilities Group - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 133 kB

Description: Joint Utilities Group - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Regional Services Reform Unit - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 8 MB

Description: Regional Services Reform Unit - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Rio Tinto - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 36 kB

Description: Rio Tinto - submission to Consultation Paper - 201617 review of Water Code of Conduct
02-Feb-17 Water Corporation - submission to Consultation Paper - 201617 review of Water Code of Conduct
Adobe PDF 5 MB

Description: Water Corporation - submission to Consultation Paper - 201617 review of Water Code of Conduct
Page last updated: 20 Oct 2018