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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The ERA conducted a review of its Audit and Review Guidelines in 2024/25. Following the review, the ERA published its 2025 Audit and Review Guidelines, which are effective from 1 July 2025, and set out our requirements for conducting audits and reviews. Information about the review can be found on the 2024/25 Review of Audit and Review Guidelines webpage.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
24-Apr-25 Gas Distribution Licence Data Reporting Form
Microsoft Excel 41 kB

Description: Gas Distribution Licence Data Reporting Form
24-Apr-25 Performance indicators and definitions handbook - For gas distributors
Adobe PDF 512 kB

Description: Performance indicators and definitions handbook - For gas distributors
24-Apr-25 Gas Trading Licence Data Reporting Form
Microsoft Excel 39 kB

Description: Gas Trading Licence Data Reporting Form
24-Apr-25 Performance indicators and definitions handbook - For gas retailers
Adobe PDF 666 kB

Description: Performance indicators and definitions handbook - For gas retailers
01-Jul-24 Gas Compliance Reporting Manual 2024 (clean version)
Adobe PDF 884 kB

Description: Gas Compliance Reporting Manual 2024 (clean version)
01-Jul-24 Gas Compliance Reporting Manual 2024 (marked-up version)
Adobe PDF 995 kB

Description: Gas Compliance Reporting Manual 2024 (marked-up version)

Guidelines

Date Documents File type
17-Jun-25 2025 Audit and Review Guidelines: Electricity and Gas Licences (effective from 1 July 2025)
Adobe PDF 957 kB

Description: 2025 Audit and Review Guidelines: Electricity and Gas Licences (effective from 1 July 2025)
26-Jul-24 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 488 kB

Description: ERA licence application guidelines - electricity, gas and water licences
12-Jun-24 Financial Hardship Policy Guidelines - Gas Licences 2024
Adobe PDF 379 kB

Description: Financial Hardship Policy Guidelines - Gas Licences 2024
09-Aug-22 2019 Audit and Review Guidelines: Electricity and Gas Licences
Adobe PDF 998 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
22-Oct-08 Gas Last Resort Supply Arrangements - Guidelines and Template Plan
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 17 Jun 2025