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Regulatory Guidelines

The ERA has produced various guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The current version of these documents are available from the tables below.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
15-May-24 Gas Distribution Licence Data Reporting Form
Microsoft Excel 42 kB

Description: Gas Distribution Licence Data Reporting Form
15-May-24 Performance indicators and definitions handbook - For gas distributors
Adobe PDF 403 kB

Description: Performance indicators and definitions handbook - For gas distributors
15-May-24 Gas Trading Licence Data Reporting Form
Microsoft Excel 42 kB

Description: Gas Trading Licence Data Reporting Form
15-May-24 Performance indicators and definitions handbook - For gas retailers
Adobe PDF 542 kB

Description: Performance indicators and definitions handbook - For gas retailers
03-Jan-23 Gas Compliance Reporting Manual 2023 (clean version)
Adobe PDF 798 kB

03-Jan-23 Gas Compliance Reporting Manual 2023 (marked-up version)
Adobe PDF 845 kB

Guidelines

Date Documents File type
24-Jan-23 Financial Hardship Policy Guidelines - Gas Licences 2023
Adobe PDF 402 kB

09-Aug-22 2019 Audit and Review Guidelines: Electricity and Gas Licences
Adobe PDF 998 kB

19-Jan-22 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 520 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
22-Oct-08 Gas Last Resort Supply Arrangements - Guidelines and Template Plan
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 16 May 2024