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Regulatory Guidelines

The ERA has produced various guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The current version of these documents are available from the tables below.

Annual Licence Reporting Manuals and Datasheets

Showing 5 results.
  
    
Date Documents File type
30-Apr-19 Gas Distribution Licence Performance Reporting Datasheets 2019
Microsoft Excel 41 kB

30-Apr-19 Gas Distribution Licence Performance Reporting Handbook
Adobe PDF 239 kB

30-Apr-19 Gas Trading Licence Performance Reporting Datasheets 2019
Microsoft Excel 81 kB

30-Apr-19 Gas Trading Licence Performance Reporting Handbook
Adobe PDF 341 kB

11-Jan-17 2017 Gas Compliance Reporting Manual (January)
Adobe PDF 2 MB

Description: 2017 Gas Compliance Reporting Manual (January) - clean copy

Guidelines

Date Documents File type
01-Mar-19 2019 Audit and Review Guidelines Electricity and Gas Licences
Adobe PDF 1,007 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16 Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 331 kB

Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
17-Mar-15 Financial Hardship Policy Guidelines - Electricity and Gas Licences
Adobe PDF 528 kB

Description: Financial Hardship Policy Guidelines - Electricity and Gas Licences
22-Oct-08 Gas Last Resort Supply Arrangements - Guidelines and Template Plan
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

Policies

Showing 2 results.
  
    
Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 30 Apr 2019