Skip to content

Regulatory Guidelines

The ERA has produced various guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The current version of these documents are available from the tables below.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
05-Apr-17 2017 Gas Distribution Licence Performance Reporting Datasheets
Microsoft Excel 36 kB

Description: 2017 Gas Distribution Licence Performance Reporting Datasheets
05-Apr-17 2017 Gas Distribution Licence Performance Reporting Handbook
Adobe PDF 712 kB

Description: 2017 Gas Distribution Licence Performance Reporting Handbook
05-Apr-17 2017 Gas Trading Licence Performance Reporting Datasheets
Microsoft Excel 43 kB

Description: 2017 Gas Trading Licence Performance Reporting Datasheets
05-Apr-17 2017 Gas Trading Licence Performance Reporting Handbook
Adobe PDF 610 kB

Description: 2017 Gas Trading Licence Performance Reporting Handbook
11-Jan-17 2017 Gas Compliance Reporting Manual (January) - clean copy
Adobe PDF 2 MB

Description: 2017 Gas Compliance Reporting Manual (January) - clean copy

Guidelines

Date Documents File type
20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16 Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 331 kB

Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
17-Mar-15 Financial Hardship Policy Guidelines - Electricity and Gas Licences
Adobe PDF 528 kB

Description: Financial Hardship Policy Guidelines - Electricity and Gas Licences
22-Apr-14 2014 Audit and Review Guidelines – Electricity and Gas Licences
Adobe PDF 278 kB

Description: 2014 Audit and Review Guidelines – Electricity and Gas Licences
22-Oct-08 Gas Last Resort Supply Arrangements - Guidelines and Template Plan
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

25-Jul-06 A Guide for Preparing the Financial Information Component of an Asset Management Plan
Adobe PDF 151 kB

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB