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Financial Hardship Policies

Generally, all water service providers must have a financial hardship policy unless they only supply water services:

  • to non-residential customers;
  • to their members (e.g. an irrigation co-operative); or
  • that are non-potable; however, a financial hardship policy is required by water service providers who supply water on the basis that the customer is responsible for treating it to make it fit for humans to drink.

Water financial hardship policies must be approved by the ERA.

The ERA has published Financial Hardship Policy Guidelines which provide guidance to water service providers regarding the content of and good practice in the development and implementation of financial hardship policies.

Financial hardship policies that have been approved by the ERA can be accessed from the table below.

Date Documents
File type
31-Mar-22 Country Heights Water Pty Ltd
Adobe PDF 134 kB
04-Nov-21 Lancelin South Pty Ltd
Adobe PDF 220 kB
26-Oct-21 Hamersley Iron Pty Ltd Adobe PDF 121 kB
24-Feb-20 Aqua Ferre (Muchea) Pty Ltd (trading as Muchea Water)
Adobe PDF 167 kB
01-Nov-19 TMC Witchcliffe Pty Ltd
Adobe PDF 361 kB
30-Jan-19 Water West North Dandalup Pty Ltd
Adobe PDF  230 kB
29-Jan-19 City of Kalgoorlie-Boulder Adobe PDF 841 kB
07-Jan-19  Shire of Lake Grace Adobe PDF 516 kB 
19-Dec-18 Aquasol Pty Ltd Adobe PDF 582 kB
Aqwest (Bunbury Water Corporation) Adobe PDF 555 kB
Busselton Water Corporation Adobe PDF 283 kB
Shire of Dumbleyung Adobe PDF 181 kB
Shire of Gnowangerup Adobe PDF 280 kB
Water Corporation Adobe PDF 460 kB
19-Oct-18  Moore River Water Services Pty Ltd  Adobe PDF358 kB
Page last updated: 30 Mar 2022