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Financial Hardship Policies

Generally, all water service providers must have a financial hardship policy unless they only supply water services:

  • to non-residential customers;
  • to their members (e.g. an irrigation co-operative); or
  • that are non-potable; however, a financial hardship policy is required by water service providers who supply water on the basis that the customer is responsible for treating it to make it fit for humans to drink.

Water financial hardship policies must be approved by the ERA.

The ERA has published Financial Hardship Policy Guidelines which provide guidance to water service providers regarding the content of and good practice in the development and implementation of financial hardship policies.

Financial hardship policies that have been approved by the ERA can be accessed from the table below.

Date Documents
File type
10-Jul-19 Hamersley Iron Pty Ltd
Adobe PDF  373 kB
30-Jan-19 Water West North Dandalup Pty Ltd
Adobe PDF  230 kB
29-Jan-19 City of Kalgoorlie-Boulder Adobe PDF 841 kB
7-Jan-19  Shire of Lake Grace Adobe PDF 516 kB 
19-Dec-18 Aquasol Pty Ltd Adobe PDF 582 kB
19-Dec-18
Aqwest (Bunbury Water Corporation) Adobe PDF 555 kB
19-Dec-18
Busselton Water Corporation Adobe PDF 283 kB
19-Dec-18
Hamersley Iron Pty Ltd Adobe PDF 339 kB
19-Dec-18
Lancelin South Pty Ltd Adobe PDF 45 kB
19-Dec-18
Shire of Dumbleyung Adobe PDF 181 kB
19-Dec-18
Shire of Gnowangerup Adobe PDF 280 kB
19-Dec-18
Water Corporation Adobe PDF 460 kB
21-Nov-18  Athena Water Solutions Pty Ltd Adobe PDF161 kB 
19-Oct-18  Moore River Water Services Pty Ltd  Adobe PDF358 kB
Page last updated: 19 Aug 2019