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Financial Hardship Policies

Generally, all water service providers must have a financial hardship policy unless they only supply water services:

  • to non-residential customers;
  • to their members (e.g. an irrigation co-operative); or
  • that are non-potable; however, a financial hardship policy is required by water service providers who supply water on the basis that the customer is responsible for treating it to make it fit for humans to drink.

Water financial hardship policies must be approved by the ERA.

The ERA has published Financial Hardship Policy Guidelines which provide guidance to water service providers regarding the content of and good practice in the development and implementation of financial hardship policies.

Financial hardship policies that have been approved by the ERA can be accessed from the table below.

Date Documents
File type
13-Dec-23 Country Heights Water Pty Ltd Adobe PDF 140 kB
13-Dec-23 Water West North Dandalup Pty Ltd Adobe PDF 237 kB
09-Nov-23 Water Corporation Adobe PDF 232 kB
30-Oct-23 Aquasol Pty Ltd Adobe PDF 325 kB
30-Oct-23 Hamersley Iron Pty Ltd Adobe PDF 697 kB
30-Oct-23 Lancelin South Pty Ltd Adobe PDF 163 kB
30-Oct-23 Moore River Water Services Pty Ltd Adobe PDF 372 kB
30-Oct-23 Shire of Gnowangerup Adobe PDF 313 kB
27-Sep-23 City of Kalgoorlie-Boulder Adobe PDF 2.4 MB
26-Sep-23 Busselton Water Corporation Adobe PDF 220 kB
10-Aug-23 Bunbury Water Corporation (trading as Aqwest)
Adobe PDF 191 kB
13-Jul-23 Shire of Coolgardie Adobe PDF 152 kB
24-Feb-20 Aqua Ferre (Muchea) Pty Ltd (trading as Muchea Water) Adobe PDF 167 kB
01-Nov-19 TMC Witchcliffe Pty Ltd Adobe PDF 361 kB
Page last updated: 13 Dec 2023