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Financial Hardship Policies

Generally, all water service providers must have a financial hardship policy unless they only supply water services:

  • to non-residential customers;
  • to their members (e.g. an irrigation co-operative); or
  • that are non-potable; however, a financial hardship policy is required by water service providers who supply water on the basis that the customer is responsible for treating it to make it fit for humans to drink.

Water financial hardship policies must be approved by the ERA.

The ERA has published Financial Hardship Policy Guidelines which provide guidance to water service providers regarding the content of and good practice in the development and implementation of financial hardship policies.

Financial hardship policies that have been approved by the ERA can be accessed from the table below.

Date Documents
File type
7-Jan-2019  Shire of Lake Grace Adobe PDF 516 kB 
19-Dec-18 Aquasol Pty Ltd Adobe PDF 582 kB
19-Dec-18
Aqwest (Bunbury Water Corporation) Adobe PDF 555 kB
19-Dec-18
Busselton Water Corporation Adobe PDF 283 kB
19-Dec-18
Hamersley Iron Pty Ltd Adobe PDF 339 kB
19-Dec-18
Lancelin South Pty Ltd Adobe PDF 45 kB
19-Dec-18
Shire of Dumbleyung Adobe PDF 181 kB
19-Dec-18
Shire of Gnowangerup Adobe PDF 280 kB
19-Dec-18
Water Corporation Adobe PDF 460 kB
21-Nov-18  Athena Water Solutions Pty Ltd Adobe PDF161 kB 
19-Oct-18  Moore River Water Services Pty Ltd  Adobe PDF358 kB
07-Aug-17
Water West North Dandalup Pty Ltd Adobe PDF556 kB
16-May-14 City of Kalgoorlie-Boulder
Adobe PDF 554 kB
22-Dec-14
Shire of Dalwallinu
Adobe PDF96 kB
22-Dec-14
Shire of Dowerin
Adobe PDF92 kB
22-Dec-14
Shire of Goomalling
Adobe PDF 68 kB
22-Dec-14
Shire of Jerramungup
Adobe PDF212 kB
22-Dec-14 Shire of Koorda Adobe PDF240 kB
16-May-14 Shire of Moora Adobe PDF364 kB
22-Dec-14
Shire of Ravensthorpe Adobe PDF 96 kB
16-May-14 Shire of Victoria Plains
Adobe PDF 246 kB
22-Dec-14
Shire of Yilgarn
Adobe PDF296 kB
04-Jul-14
Shire of Brookton
Adobe PDF96 kB
04-Jul-14
Shire of Coolgardie
Adobe PDF 61 kB
04-Jul-14
Shire of Kent Adobe PDF 54 kB
04-Jul-14
Shire of Morawa
Adobe PDF 58 kB
04-Jul-14
Shire of Wickepin
Adobe PDF 1 MB
Page last updated: 07 Jan 2019