You are entitled to the following services on request and at no charge:
- information services for customers with hearing or speech impairment
- interpreting services
- a large-print version of any of the provider’s publicly available documents
In addition, a provider must make a range of information publicly available including:
- fees and charges
- bill payment methods and applicable fees and charges associated with each payment method offered
- exemptions, discounts, rebates and concessions available
- planned and unplanned interruptions of water supply
- Bill estimation, metering reading and review of a bill
Information on service and performance standards can be found in individual licences
here.
