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Gas Small Use Customers

Various regulations and instruments provide additional protection to gas customers who are considered to have little or no market power. These customers are referred to as “small use customers” and are generally comprised of residential and small business customers.

A “small use customer” is a customer who consumes no more than 1TJ of gas per year. This equates to an annual gas bill of approximately:

 
Residential Business
Mid-West/South-West  $ 34,240
$ 28,575
Albany
$ 43,105
$ 43,105
Kalgoorlie-Boulder
$ 35,300 
$ 31,465

These amounts are based on the maximum tariff a gas retailer may charge a small use customer by law. If your retailer charges a different (lower) tariff, the below section “customers supplied under a different tariff” explains how to determine if you are a small use customer.

Contestable customer

All gas customers are contestable. This means that any gas customer may choose their retailer, such as Alinta Energy, Kleenheat or Synergy.

However, Synergy is only allowed to sell gas to customers who consume 0.18TJ or more of gas per year. This equates to an annual gas bill of approximately:

 
Residential Business
Mid-West/South-West
$ 6,270
$ 5,935

These amounts are based on the maximum tariff a gas retailer may charge a small use customer by law. If your retailer charges a different (lower) tariff, the below section “customers supplied under a different tariff” explains how to determine your annual consumption.

Customers supplied under a different tariff

If you are a small use customer and your retailer charges a lower tariff than the tariff legislated by law, you can calculate your annual consumption by adding together the number of units you used over a year. The number of units you use each billing cycle and the length of that billing cycle is listed on your bill.

If you consumed no more than 277,778 units, you are considered to be a small use customer.

If you consumed 50,000 units or more, you may be supplied by Synergy (or any other retailer who supplies within your area).

Page last updated: 03 Oct 2018