The Code of Conduct for the Supply of Electricity to Small Use Customers (Code) regulates and controls the conduct of retailers, distributors and electricity marketing agents who supply electricity to residential and small business customers. The Code was developed to protect the interests of customers who generally have little or no market power. For this reason, the Code only applies to businesses servicing residential and small business customers who consume no more than 160 MWh of electricity per year. This equates to an annual electricity bill of approximately $45,000.
The ERA has established a statutory committee, the Electricity Code Consultative Committee (ECCC) to undertake a review of the Code every two years. The ECCC also advises the ERA about proposed Code amendments referred to it by the ERA.
Amendments to the Code came into effect on 1 January 2026 following the most recent review, which was completed in September 2025. The 2024 Electricity Code Review page (below) provides information on the review and the amendments made.
The Code is available on the WA Legislation Website.
The ERA is currently preparing to appoint a new ECCC membership to undertake the next Code review.