2023 Review

The ERA has published its final decision on the 2023 review of the Compendium of Gas Customer Licence Obligations.

The ERA has decided to amend the Compendium to substantially improve protections and increase access to assistance for gas customers, with effect from 1 July 2024.

ERA final decision

Date	Documents	File type
03-Apr-24	Final decision – 2023 Review of the compendium of Gas Customer Licence Obligations	484 kB Description: Final decision – 2023 Review of the compendium of Gas Customer Licence Obligations
03-Apr-24	Appendix 1 – Compendium of Gas Customer Licence Obligations – Clean copy	482 kB Description: Appendix 1 – Compendium of Gas Customer Licence Obligations – Clean copy
03-Apr-24	Appendix 2 – Compendium of Gas Customer Licence Obligations – Marked-up copy	788 kB Description: Appendix 2 – Compendium of Gas Customer Licence Obligations – Marked-up copy
03-Apr-24	Appendix 3 – Amendment table	686 kB Description: Appendix 3 – Amendment table

ERA draft decision

Date	Documents	File type
23-Aug-23	Draft decision - 2023 Review of the Compendium of Gas Customer Licence Obligations	481 kB
23-Aug-23	Appendix 1 - Compendium of Gas Customer Licence Obligations - Clean Copy	505 kB
23-Aug-23	Appendix 2 - Compendium of Gas Customer Licence Obligations - Marked-up Copy	591 kB
23-Aug-23	Appendix 3 - Amendment table	644 kB

ERA draft decision - Public submissions

Date	Documents	File type
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - AGL Sales Pty Ltd	146 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Alinta Energy	179 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - ATCO Gas Australia Pty Ltd	178 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Expert Consumer Panel	143 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Simply Energy	106 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Synergy	377 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Wesfarmers Kleenheat Gas Pty Ltd	666 kB
06-Oct-23	Gas Compendium Review 2023 - Draft Decision - Public submission - Western Australian Council of Social Service (WACOSS)	289 kB

Notices and Media Statement

Date	Documents	File type
03-Apr-24	ERA Notice - Amendments to the Compendium of Gas Customer Licence Obligations - Publication of final decision	177 kB Description: ERA Notice - Amendments to the Compendium of Gas Customer Licence Obligations - Publication of final decision
03-Apr-24	ERA Media Statement - Family violence protections extended to gas customers	124 kB Description: ERA Media Statement - Family violence protections extended to gas customers
06-Oct-23	ERA Notice - 2023 review of the Compendium of Gas Customer Licence Obligations - Publication of submissions on draft decision	85 kB
23-Aug-23	ERA Notice - Compendium review 2023 - draft decision	86 kB

Page last updated: 03 Apr 2024