The ERA has reviewed the Compendium of Gas Customer Licence Obligations (Compendium) and proposed to replace the current Compendium (last updated in 2020) with a new Compendium, which will take effect on 1 January 2024.
The ERA is proposing amendments to the Compendium that will greatly expand protections offered to residential gas customers in WA, including new protections for residential customers experiencing family and domestic violence and extending payment assistance measures to all customers.
