Skip to content

Customer Service Charters

From 1 July 2010, gas traders and distributors are no longer required to produce a customer service charter and the ERA will not undertake any further assessments of gas customer service charters.

Date Documents File type
24-May-10 Perth Energy Gas Customer Service Charter
Adobe PDF 421 kB

20-May-10 WorleyParsons Asset Management Pty Ltd & Esperance Power Station Pty Ltd Customer Service Charter
Adobe PDF 1 MB

18-Feb-10 Alinta Sales Pty Ltd Customer Service Charter
Adobe PDF 3 MB

10-Feb-10 WA Gas Networks Pty Ltd Customer Service Charter
Adobe PDF 54 kB

10-Feb-10 Wesfarmers Kleenheat Gas Pty Ltd Customer Service Charter
Adobe PDF 174 kB

03-Apr-09 Alinta Sales Pty Ltd Customer Service Charter
Adobe PDF 2 MB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Gas Licensing>Customer Service Charters
23-Feb-09 Origin Energy Customer Service Charter
Adobe PDF 105 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Gas Licensing>Customer Service Charters
13-Jan-09 Synergy Customer Service Charter
Adobe PDF 367 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Gas Licensing>Customer Service Charters
13-Jan-09 WorleyParsons Asset Management Pty Ltd Customer Service Charter
Adobe PDF 2 MB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Gas Licensing>Customer Service Charters