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Compendium of Gas Customer Licence Obligations

The Compendium of Gas Customer Licence Obligations regulates and controls the conduct of retailers and distributors who supply gas to residential and small business customers. The Compendium was developed to protect the interests of customers who generally have little or no market power. For this reason, the Compendium only applies to residential and small business customers who consume no more than 1TJ of gas per annum. These customers are called “small use customers

The Compendium is a Schedule to all gas licences and is administered by the ERA. The provisions included in the Compendium are, to the extent possible, consistent with those included in the Code of Conduct for the Supply of Electricity to Small Use Customers to ensure that both gas and electricity customers receive the same level of protection.

The current version of the Compendium took effect on 1 January 2017.

The Compendium is reviewed approximately every two years, following the review of the Code of Conduct for the Supply of Electricity to Small Use Customers. Archived versions of the Compendium can be seen on our Document Archive page.


Date Documents
File type
22-Dec-16 Compendium of Gas Customer Licence Obligations – effective 1 January 2017 Adobe PDF 534 kB
22-Dec-16 Amendment of gas licences - insertion of amended Compendium of Gas Customer Licence Obligations Adobe PDF 187 kB
21-Nov-16 Notice - Amendments approved to the Compendium of Gas Customer Licence Obligations Adobe PDF 222 kB
21-Nov-16 Decision on amendments to the Compendium of Gas Customer Licence Obligations Adobe PDF 6.46 MB
17-Oct-16 Notice - Public consultation on proposed amendments to the Compendium of Gas Customer Licence Obligations Adobe PDF 125 kB
17-Oct-16 Mark-up of proposed changes to Compendium of Gas Customer Licence Obligations (for public consultation) Adobe PDF 778 kB
17-Oct-16 Clean copy of proposed Compendium of Gas Customer Licence Obligations (for public consultation) Adobe PDF 706 kB