The Compendium of Gas Customer Licence Obligations regulates and controls the conduct of retailers and distributors who supply gas to residential and small business customers. The Compendium was developed to protect the interests of customers who generally have little or no market power. For this reason, the Compendium only applies to residential and small business customers who consume no more than 1TJ of gas per annum. These customers are called “small use customers”
The Compendium is a Schedule to all gas licences and is administered by the ERA. The provisions included in the Compendium are, to the extent possible, consistent with those included in the Code of Conduct for the Supply of Electricity to Small Use Customers to ensure that both gas and electricity customers receive the same level of protection.
The current version of the Compendium took effect on 1 January 2017. The Compendium has recently been reviewed, with the final decision on the amendments to the Compendium published on 4 November 2019. The amended Compendium will come into operation on 1 January 2020.
The Compendium is reviewed approximately every two years, following the review of the Code of Conduct for the Supply of Electricity to Small Use Customers. Archived versions of the Compendium can be seen on our Document Archive page.