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Regulatory Guidelines


Date Documents File type
11-Jan-17 2017 Gas Compliance Reporting Manual (January) - marked-up copy (Historical Document)
Adobe PDF 2 MB

Description: 2017 Gas Compliance Reporting Manual (January) - marked-up copy
05-May-16 2016 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 493 kB

Description: 2016 Gas Distribution Licence Performance Reporting Handbook
04-Apr-16 2016 Gas Reporting Datasheets - Distribution (Historical Document)
Microsoft Excel 23 kB

Description: 2016 Gas Reporting Datasheets - Distribution
04-Apr-16 2016 Gas Reporting Datasheets - Trading (Historical Document)
Microsoft Excel 26 kB

Description: 2016 Gas Reporting Datasheets - Trading
04-Apr-16 2016 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 660 kB

Description: 2016 Gas Trading Licence Performance Reporting Handbook
04-Aug-15 2015 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 800 kB

Description: 2015 Gas Compliance Reporting Manual
04-Aug-15 2015 Gas Compliance Reporting Manual (marked up copy) (Historical Document)
Adobe PDF 986 kB

Description: 2015 Gas Compliance Reporting Manual (marked up copy)
03-Aug-15 Gas Compliance Reporting Manual - August 2015 (Historical Document)
Adobe PDF 800 kB

Description: Gas Compliance Reporting Manual - August 2015
03-Aug-15 Gas Compliance Reporting Manual - August 2015 - Marked Up Version (Historical Document)
Adobe PDF 986 kB

Description: Gas Compliance Reporting Manual - August 2015 - Marked Up Version
02-Jul-15 2015 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 1,005 kB

Description: 2015 Gas Compliance Reporting Manual
02-Jul-15 2015 Gas Compliance Reporting Manual (marked up copy) (Historical Document)
Adobe PDF 1,009 kB

Description: 2015 Gas Compliance Reporting Manual (marked up copy)
26-May-15 2014/15 Gas Reporting Datasheets - Distribution (Historical Document)
Microsoft Excel 18 kB

Description: 2014/15 Gas Reporting Datasheets - Distribution
26-May-15 2014/15 Gas Reporting Datasheets - Retail (Historical Document)
Microsoft Excel 19 kB

Description: 2014/15 Gas Reporting Datasheets - Retail
26-May-15 2015 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 349 kB

Description: Gas Distribution 2015 Gas Distribution Licence Performance Reporting Handbook
26-May-15 2015 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 365 kB

Description: Gas Trading 2015 Gas Trading Licence Performance Reporting Handbook
16-Mar-15 2015 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 980 kB

Description: 2015 Gas Compliance Reporting Manual
19-Feb-15 Licence application guidelines and form - Electricity, gas and water (Historical Document)
Adobe PDF 660 kB

Description: Licence application guidelines and form - Electricity, gas and water 2015
19-Feb-15 Licence application guidelines and form - Electricity, gas and water licences (Historical Document)
Microsoft Word 219 kB

Description: Licence application guidelines and form - Electricity, gas and water licences
12-Feb-15 2015 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 269 kB

Description: Gas Compliance 2015 Gas Compliance Reporting Manual
12-Feb-15 2015 Gas Compliance Reporting Manual (marked up copy) (Historical Document)
Adobe PDF 384 kB

Description: Gas Compliance 2015 Gas Compliance Reporting Manual (marked up copy)
19-May-14 2013/14 Gas Distribution Licence - Reporting Datasheets (Historical Document)
Microsoft Excel 20 kB

19-May-14 2013/14 Gas Trading Licence - Reporting Datasheets (Historical Document)
Microsoft Excel 21 kB

19-May-14 2014 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 292 kB

Description: 2014 Gas Compliance Reporting Manual
19-May-14 2014 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 336 kB

19-May-14 2014 Gas Reporting Datasheets - Guaranteed Service Level Payments - ATCO Gas (Historical Document)
Microsoft Excel 10 kB

19-May-14 2014 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 340 kB

22-Apr-14 2014 Audit Guidelines - Electricity and Gas Licences - marked up version (Historical Document)
Adobe PDF 381 kB

17-Apr-14 Draft Standard Form Contract clean version (Historical Document)
Adobe PDF 225 kB

15-Apr-14 Licence application - Guidelines and Application Form (Historical Document)
Adobe PDF 658 kB

25-Feb-14 Draft Audit and Review Guidelines - clean version (Historical Document)
Adobe PDF 953 kB

25-Feb-14 Draft Audit and Review Guidelines - marked up version (Historical Document)
Adobe PDF 1 MB

16-Dec-13 Charter of Energy and Water Ombudsman (Historical Document)
Adobe PDF 3 MB

11-Jun-13 2013 Gas Compliance Manual Datasheets - Distribution Indicators (Historical Document)
Microsoft Excel 37 kB

11-Jun-13 2013 Gas Compliance Manual Datasheets - Retail Indicators (Historical Document)
Microsoft Excel 31 kB

11-Jun-13 2013 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 187 kB

11-Jun-13 2013 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 195 kB

10-Jun-13 2013 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 343 kB

14-Mar-13 2013 Gas Compliance Reporting Manual - clean copy (Historical Document)
Adobe PDF 606 kB

14-Mar-13 2013 Gas Compliance Reporting Manual - marked up (Historical Document)
Adobe PDF 916 kB

19-Oct-12 Financial Hardship Policy Guidelines – Energy Licences (Historical Document)
Adobe PDF 498 kB

14-Sep-12 Compendium of Gas Customer Licence Obligations – Proposed Amendments – September 2012 (Historical Document)
Adobe PDF 382 kB

01-Jun-12 2012 Gas Compliance Manual Datasheets Distribution Indicators (Historical Document)
Microsoft Excel 39 kB

01-Jun-12 2012 Gas Compliance Manual Datasheets Retail Indicators (Historical Document)
Microsoft Excel 32 kB

01-Jun-12 2012 Gas Distribution Licence Performance Reporting Handbook - May 2012 (Historical Document)
Adobe PDF 155 kB

01-Jun-12 2012 Gas Trading Licence Performance Reporting Handbook - May 2012 (Historical Document)
Adobe PDF 153 kB

01-Nov-11 Final Electricity, Gas and Water Licences Application Guideline and Forms (Historical Document)
Adobe PDF 328 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - clean copy (Historical Document)
Adobe PDF 329 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - marked up copy (Historical Document)
Adobe PDF 442 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy (Historical Document)
Adobe PDF 179 kB

11-Apr-11 2011 Gas Distribution Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 104 kB

11-Apr-11 2011 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 176 kB

11-Apr-11 2011 Gas Trading Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 81 kB

11-Apr-11 2011 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 146 kB

04-Apr-11 Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011 (Historical Document)
Adobe PDF 146 kB

10-Jan-11 Amended Customer Service Charter Guidelines (Historical Document)
Adobe PDF 84 kB

10-Jan-11 Amended Customer Service Charter Guidelines Marked Up (Historical Document)
Adobe PDF 103 kB

17-Nov-10 2010 Gas Compliance Reporting Manual - November 2010 (Historical Document)
Adobe PDF 501 kB

17-Nov-10 Corrigenda - Gas Compliance Reporting Manual - November 2010 (Historical Document)
Adobe PDF 92 kB

07-Oct-10 Compendium of Gas Customer Licence Obligations (Gas Customer Code) - October 2010 (Historical Document)
Adobe PDF 223 kB

07-Oct-10 Compendium of Gas Customer Licence Obligations (Gas Customer Code) - October 2010 - Marked Up Version (Historical Document)
Adobe PDF 260 kB

24-Aug-10 Financial Hardship Policy Guidelines - August 2010 (Historical Document)
Adobe PDF 161 kB

04-Aug-10 Audit Guidelines: Electricity, Gas and Water Licences - August 2010 (Historical Document)
Adobe PDF 767 kB

15-Jul-10 2010 Gas Compliance Reporting Manual - July 2010 (Historical Document)
Adobe PDF 886 kB

23-Jun-10 Financial Hardship Policy Guidelines - June 2010 (Historical Document)
Adobe PDF 169 kB

21-Jun-10 Compendium of Gas Customer Licence Obligations (Gas Customer Code) - June 2010 (Historical Document)
Adobe PDF 133 kB

27-May-10 2010 Gas Compliance Manual Datasheets Distribution Indicators (Historical Document)
Microsoft Excel 38 kB

27-May-10 2010 Gas Compliance Manual Datasheets Retail Indicators (Historical Document)
Microsoft Excel 31 kB

27-May-10 2010 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 286 kB

27-May-10 2010 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 270 kB

31-Mar-10 Proposed Amendments to the Compendium of Gas Customer Licence Obligations (Historical Document)
Adobe PDF 242 kB

10-Feb-10 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 141 kB

10-Feb-10 Customer Service Charter Guidelines - Corrigendum (Historical Document)
Adobe PDF 79 kB

29-Sep-09 2009 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 527 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
29-Sep-09 Corrigenda - Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 107 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
17-Sep-09 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 88 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
29-Jul-09 Audit Guidelines: Electricity, Gas And Water Licences - July 2009 (Historical Document)
Adobe PDF 459 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
08-Jul-09 Draft Customer Service Charter Guidelines (Historical Document)
Adobe PDF 90 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
04-Jun-09 2009 Gas Compliance Manual Datasheets Distribution Indicators (Historical Document)
Microsoft Excel 59 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
04-Jun-09 2009 Gas Compliance Manual Datasheets Retail Indicators (Historical Document)
Microsoft Excel 51 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
04-Jun-09 2009 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 147 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
04-Jun-09 2009 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 134 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
27-May-09 Draft Audit Guidelines Electricity, Gas And Water Licences (Historical Document)
Adobe PDF 457 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
17-Mar-09 Corrigenda - Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 75 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
17-Mar-09 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 410 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
06-Feb-09 Draft Incident Reporting Manual for Electricity, Gas and Water Licensees (Historical Document)
Adobe PDF 295 kB

30-Jan-09 Compendium of Gas Customer Licence Obligations (Gas Customer Code 2008) (Historical Document)
Adobe PDF 484 kB

Description: (Licensing, Monitoring and Customer Protection)Licensing>Gas Licensing >Codes>Gas Customer Code
17-Oct-08 Customer Complaints Guidelines (Historical Document)
Adobe PDF 97 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
08-Sep-08 Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 220 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
08-Sep-08 Financial Hardship Policy Guidelines - August 2008 (Historical Document)
Adobe PDF 152 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity Licensing>Regulatory Guidelines
27-Jun-08 Draft - Customer Complaints Guidelines (Historical Document)
Adobe PDF 118 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
17-Jun-08 Electricity, Gas and Water Licences: Application Guideline and Forms (Historical Document)
Adobe PDF 276 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
05-Jun-08 Draft Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 308 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
30-May-08 Draft - Gas Customer Code (Historical Document)
Adobe PDF 481 kB

Description: (Licensing, Monitoring and Customer Protection)Licensing>Gas Licensing >Codes>Gas Customer Code
28-May-08 Draft Gas Last Resort Supply Arrangements - Guidelines and Template Plan (Historical Document)
Adobe PDF 215 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 2008 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 419 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 2008 Gas Distribution Licence Datasheets (Historical Document)
Microsoft Excel 47 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 2008 Gas Distribution Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 147 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 2008 Gas Trading Licence Datasheets (Historical Document)
Microsoft Excel 39 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 2008 Gas Trading Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 138 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
01-Apr-08 Gas Compliance Reporting Manual - Corrigenda (Historical Document)
Adobe PDF 109 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
20-Sep-07 Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 432 kB

Description: Archive. Current version 01-Apr-08
06-Jul-07 Draft Gas Compliance Reporting Manual (Historical Document)
Adobe PDF 515 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Reports and Decisions
06-Jul-07 Proposed Gas Distribution Licence Template (Historical Document)
Adobe PDF 148 kB

Description: Archive. Current version 01-Apr-08
06-Jul-07 Proposed Gas Trading Licence Template (Historical Document)
Adobe PDF 184 kB

Description: Archive. Current version 01-Apr-08
23-Jan-07 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2006 SCONNRR Report) - November 2006 (Historical Document)
Adobe PDF 441 kB

Description: Please note this document is a Utility Regulators Forum's publication. Please also note this document has been superseded by the Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report), released in May 2007. This document remains on the Authority's web site for reference purposes only.
05-Sep-06 Audit Guidelines - Electricity, Gas and Water Licensing (Historical Document)
Adobe PDF 353 kB

31-Aug-06 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 98 kB

28-Jul-06 Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts (Historical Document)
Adobe PDF 232 kB

07-Jul-06 Draft - Customer Service Charter Guidelines (Historical Document)
Adobe PDF 112 kB

Description: Archive. Current version 31-Aug-06
05-Apr-06 Audit Guidelines : Electricity, Gas and Water Licensing : Audit Template for Smaller Organisations (Historical Document)
Adobe PDF 281 kB

Description: Archive. Current version 05-Sep-06
05-Apr-06 Draft Audit Guidelines : Electricity, Gas and Water Licences (Historical Document)
Adobe PDF 415 kB

Description: Archive. Current version 05-Sep-06
03-Feb-06 Public Consultation Guidelines for - Electricity, Gas and Water Licences; Standard Form Contracts and Customer Service Charters (Historical Document)
Adobe PDF 146 kB

Description: Archive. Current version 28-Jul-06