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Customer Service Charters

From 1 July 2010, electricity retailers and distributors are no longer required to produce a customer service charter and the ERA will not undertake any further assessments of electricity customer service charters.

Date Documents File type
02-Feb-10 Rottnest Island Authority Customer Service Charter (Historical Document)
Adobe PDF 111 kB

02-Dec-09 Horizon Power Customer Charter (Historical Document)
Adobe PDF 300 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
30-Nov-09 Synergy Customer Charter (Historical Document)
Adobe PDF 502 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
23-Sep-09 Horizon Power Customer Charter (Historical Document)
Adobe PDF 299 kB

07-Aug-09 Perth Energy Electricty Customer Service Charter (Historical Document)
Adobe PDF 136 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
22-Jul-09 Synergy Customer Service Charter (Historical Document)
Adobe PDF 340 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
08-Jul-09 Alinta Sales Pty Ltd Electricity Customer Service Charter (Historical Document)
Adobe PDF 219 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity Licensing>Reports and Decisions
17-Jun-09 Rottnest Island Authority Customer Service Charter (Historical Document)
Adobe PDF 114 kB

21-Apr-09 Western Power Customer Charter (Historical Document)
Adobe PDF 3 MB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
21-Apr-09 Western Power Customer Charter Summary (Historical Document)
Adobe PDF 659 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
12-Mar-09 Alinta Sales Customer Service Charter (Historical Document)
Adobe PDF 109 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
10-Oct-08 Perth Energy Customer Service Charter (Historical Document)
Adobe PDF 86 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters
08-Feb-08 Synergy Customer Service Charter (Historical Document)
Adobe PDF 226 kB

Description: (Licensing, Monitoring & Customer Protection) Licensing>Electricity Licensing>Customer Service Charters