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Date Documents File type
Switched On - The Complete Energy Consumers Guide
Adobe PDF 1 MB

Description: Switched on - The Complete Energy Consumers Guide
Switched On - Chapter 1: The Basics
Adobe PDF 355 kB

Description: Switched on - energy consumers guide - chapter 1 The Basics
Switched On - Chapter 2: Can I choose my retailer
Adobe PDF 224 kB

Description: Switched on - energy consumers guide - chapter 2 Can I choose my retailer
Switched On - Chapter 3: Contracts
Adobe PDF 246 kB

Description: Switched on - energy consumers guide - chapter 3 Contracts
Switched On - Chapter 4: Moving in or out
Adobe PDF 320 kB

Description: Switched on - energy consumers guide - chapter 4 Moving in or out
Switched On - Chapter 5: Meters
Adobe PDF 189 kB

Description: Switched on - energy consumers guide - chapter 5 Meters
Switched On - Chapter 6: Bills
Adobe PDF 190 kB

Description: Switched on - energy consumers guide - chapter 6 Bills
Switched On - Chapter 7: Concessions and assistance
Adobe PDF 280 kB

Description: Switched on - energy consumers guide - chapter 7 Concessions and assistance
Switched On - Chapter 8: Disconnections and reconnections
Adobe PDF 251 kB

Description: Switched on - energy consumers guide - chapter 8 Disconnections and reconnections
Switched On - Chapter 9: Interruptions and entry to your property
Adobe PDF 221 kB

Description: Switched on - energy consumers guide - chapter 9 Interruptions and entry to your property
Switched On - Chapter 10: Exempt retailers and distributors
Adobe PDF 185 kB

Description: Switched on - energy consumers guide - chapter 10 Exempt retailers and distributors
Switched On - Chapter 11: Complaints and Service Standards
Adobe PDF 325 kB

Description: Switched on - energy consumers guide - chapter 11 Complaints and Service Standards
Switched On - Chapter 12: Contacts and More Information
Adobe PDF 247 kB

Description: Switched on - energy consumers guide - chapter 12 Contacts and More Information
The Basics - Switched on: a guide for electricity and gas customers
Can I choose my retailer?
Contracts
Moving in or out
Meters
Bills
Concessions and assistance
Disconnections
Interruptions and entry to your property
Exempt retailers and distributors
Complaints and service standards
Contacts and more information
Switched on - Download Print chapters
Page last updated: 18 Oct 2018