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Regulatory Guidelines

The ERA has produced various guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The current version of these documents are available from the table below.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
31-Oct-16 Electricity Compliance Reporting Manual - FINAL - October 2016
Adobe PDF 2 MB

Description: Electricity Compliance Reporting Manual - FINAL - October 2016
21-Apr-16 2016 Electricity Distribution Licence Performance Reporting Handbook
Adobe PDF 465 kB

Description: 2016 Electricity Distribution Licence Performance Reporting Handbook
04-Apr-16 2016 Electricity Reporting Datasheets - Distribution
Microsoft Excel 26 kB

04-Apr-16 2016 Electricity Reporting Datasheets - Network Quality & Reliability Code
Microsoft Excel 52 kB

04-Apr-16 2016 Electricity Reporting Datasheets - Retail
Microsoft Excel 23 kB

04-Apr-16 2016 Electricity Retail Licence Performance Reporting Handbook
Adobe PDF 573 kB

Guidelines

Date Documents File type
20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16 Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 331 kB

Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
17-Mar-15 Financial Hardship Policy Guidelines - Electricity and Gas Licences
Adobe PDF 528 kB

Description: Financial Hardship Policy Guidelines - Electricity and Gas Licences
22-Apr-14 2014 Audit and Review Guidelines – Electricity and Gas Licences
Adobe PDF 278 kB

Description: 2014 Audit and Review Guidelines – Electricity and Gas Licences
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

19-Apr-07 Utility Regulators Forum's Discussion Paper on National regulatory reporting for electricity distribution and retailing businesses - March 2002
Adobe PDF 198 kB

Description: Please note this document is a Utility Regulators Forum's publication.
25-Jul-06 A Guide for Preparing the Financial Information Component of an Asset Management Plan
Adobe PDF 151 kB

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB