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Regulatory Guidelines

The ERA has produced various guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

The current version of these documents are available from the table below.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
08-Jul-24 Electricity Distribution Performance Reporting Form
Microsoft Excel 117 kB

Description: Electricity Distribution Performance Reporting Form
22-Jul-24 Performance indicators and definitions handbook - For electricity distributors
Adobe PDF 564 kB

Description: Performance indicators and definitions handbook - For electricity distributors
15-May-24 Electricity Retail Performance Reporting Form
Microsoft Excel 46 kB

Description: Electricity Retail Performance Reporting Form
15-May-24 Performance indicators and definitions handbook - For electricity retailers
Adobe PDF 470 kB

Description: Performance indicators and definitions handbook - For electricity retailers
14-Mar-23 Electricity Compliance Reporting Manual 2023 (clean version)
Adobe PDF 1 MB

14-Mar-23 Electricity Compliance Reporting Manual 2023 (marked-up version)
Adobe PDF 2 MB

Guidelines

Date Documents File type
26-Jul-24 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 488 kB

Description: ERA licence application guidelines - electricity, gas and water licences
30-May-23 Financial Hardship Policy Guidelines - Electricity Licences
Adobe PDF 456 kB

09-Aug-22 2019 Audit and Review Guidelines: Electricity and Gas Licences
Adobe PDF 998 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

19-Apr-07 Utility Regulators Forum's Discussion Paper on National regulatory reporting for electricity distribution and retailing businesses - March 2002
Adobe PDF 198 kB

Description: Please note this document is a Utility Regulators Forum's publication.

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 26 Jul 2024