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On Tap: Water Consumers Guide - Complaints

complaints

A provider must have a written procedure to investigate and resolve customer complaints relating to water services provision. A provider is required to resolve a complaint within 15 business days starting from the day a complaint was received.

You can seek a review of a decision or complaint by the Energy and Water Ombudsman.

On Tap: Water Consumers Guide - The Basics
On Tap: Water Consumers Guide - Contracts and connections
On Tap: Water Consumers Guide - Bills
On Tap: Water Consumers Guide - Financial hardship and assistance
On Tap: Water Consumers Guide - Complaints
On Tap: Water Consumers Guide - Information and Communication Services
On Tap: Water Consumers Guide - Useful Contacts
On Tap: Water Consumers Guide - Downloadable Chapters
Page last updated: 18 Oct 2018