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Financial Hardship Policies

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Date Documents File type
22-Dec-16 Gas Distribution Licence 8 - Version 11 - 1 January 2017 - GDL008 - ATCO Gas Australia Pty Ltd
Adobe PDF 804 kB

Description: Gas Distribution Licence 8 - Version 11 - 1 January 2017 - GDL008 - ATCO Gas Australia Pty Ltd
22-Dec-16 Gas Distribution Licence 9 - Version 9 - 1 January 2017 - GDL009 - Wesfarmers Kleenheat Gas Pty Ltd
Adobe PDF 778 kB

Description: Gas Distribution Licence 9 - Version 9 - 1 January 2017 - GDL009 - Wesfarmers Kleenheat Gas Pty Ltd
22-Dec-16 Gas Trading Licence 9 - Version 12, 1 January 2017 - GTL009 - Alinta Sales Pty Ltd (trading as Alinta Energy)
Adobe PDF 783 kB

Description: Gas Trading Licence 9 - Version 12, 1 January 2017 - GTL009 - Alinta Sales Pty Ltd (trading as Alinta Energy)
22-Dec-16 Gas Trading Licence 10 - Version 11 - 1 January 2017 - GTL010 - Wesfarmers Kleenheat Gas Pty Ltd
Adobe PDF 783 kB

Description: Gas Trading Licence 10 - Version 11 - 1 January 2017 - GTL010 - Wesfarmers Kleenheat Gas Pty Ltd
22-Dec-16 Gas Trading Licence 11 - Version 10 - 1 January 2017 - GTL011 - Esperance Gas Distribution Company Pty Ltd
Adobe PDF 803 kB

Description: Gas Trading Licence 11 - Version 10 - 1 January 2017 - GTL011 - Esperance Gas Distribution Company Pty Ltd
22-Dec-16 Gas Trading Licence 12 - Version 7 - 1 January 2017 - GTL012 - Perth Energy Pty Ltd
Adobe PDF 802 kB

Description: Gas Trading Licence 12 - Version 7 - 1 January 2017 - GTL012 - Perth Energy Pty Ltd
22-Dec-16 Gas Trading Licence 8 - Version 11 - 1 J~uary 2017 - GTL008 - Electricity Generation and Retail Corporation (ta Synergy)
Adobe PDF 784 kB

Description: Gas Trading Licence 8 - Version 11 - 1 J~uary 2017 - GTL008 - Electricity Generation and Retail Corporation (ta Synergy)
20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
20-Dec-16 Updated Customer Complaints Guidelines (December 2016)
Adobe PDF 253 kB

Description: Updated Customer Complaints Guidelines (December 2016)
15-Dec-16 Consultation on gas trading licence by Origin Energy Retail Limited
Adobe PDF 189 kB

Description: Consultation on gas trading licence by Origin Energy Retail Limited
15-Dec-16 Origin Energy - Gas Trading Licence (PUBLIC)
Adobe PDF 742 kB

Description: Origin Energy - Gas Trading Licence (PUBLIC)
28-Nov-16 Consultation - Gas Marketing Code of Conduct
Adobe PDF 213 kB

Description: Consultation - Gas Marketing Code of Conduct
21-Nov-16 Changes to the Gas Compendium - 2016 Review
Adobe PDF 221 kB

Description: Changes to the Gas Compendium - 2016 Review
16-Nov-16 2016 Performance_Audit_Report ATCO GDL008
Adobe PDF 833 kB

Description: 2016 Performance Audit Report ATCO GDL008
16-Nov-16 ATCO Gas Australia Pty Ltd - 2016 Performance Audit
Adobe PDF 233 kB

Description: ATCO Gas Australia Pty Ltd - 2016 Performance Audit
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 Licence Application Guidelines Amended
Adobe PDF 175 kB

Description: Licence Application Guidelines Amended
17-Oct-16 Public Consultation - Proposed Amendments to the Compendium of Gas Customer Licence Obligations
Adobe PDF 124 kB

Description: Public Consultation - Proposed Amendments to the Compendium of Gas Customer Licence Obligations
15-Aug-16 Notice - GTL011 - Esperance Gas Distribution Company Pty Ltd
Adobe PDF 106 kB

Page last updated: 01 Oct 2018