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Code of Conduct for the Supply of Electricity to Small Use Customers Review 2024

The Code of Conduct for the Supply of Electricity to Small Use Customers (2022) regulates and controls the conduct of retailers and distributors that supply electricity to residential and small business customers.

The Electricity Code Consultative Committee (ECCC) regularly assesses the suitability of the Code for the purposes of the Electricity Industry Act 2004.

In December 2024, the Committee’s Final Review made 13 recommendations to amend sections of the Code.

We released our Draft Decision proposing to amend the Code on 5 May 2025.

The ECCC facilitated a public consultation process on the Draft Decision, receiving six public submissions on the amendments (published below).

The ECCC will now prepare final advice on the proposed amendments, taking the submissions into account.

For more information about the ECCC refer to the Electricity Code Consultative Committee webpage.

ECCC Consultation on the ERA’s Draft Decision

Date Documents File type
05-Jun-25 Alinta Energy - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 141 kB

Description: Alinta Energy - Submission to ERA's draft decision to amend the 2024 Electricity Code
05-Jun-25 Australian National University (ANU) - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 139 kB

Description: Australian National University (ANU) - Submission to ERA's draft decision to amend the 2024 Electricity Code
05-Jun-25 Economic Abuse Reference Group WA (EARGWA) - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 1 MB

Description: Economic Abuse Reference Group WA (EARGWA) - Submission to ERA's draft decision to amend the 2024 Electricity Code
05-Jun-25 Expert Consumer Panel (ECP) - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 122 kB

Description: Expert Consumer Panel (ECP) - Submission to ERA's draft decision to amend the 2024 Electricity Code
05-Jun-25 Synergy - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 171 kB

Description: Synergy - Submission to ERA's draft decision to amend the 2024 Electricity Code
05-Jun-25 Western Power - Submission to ERA's draft decision to amend the 2024 Electricity Code
Adobe PDF 408 kB

Description: Western Power - Submission to ERA's draft decision to amend the 2024 Electricity Code

ERA draft decision

Date Documents File type
05-May-25 ECCC notice - Electricity Code of Conduct review 2024 - Consultation on draft decision
Adobe PDF 139 kB

Description: ECCC notice - Electricity Code of Conduct review 2024 - Consultation on draft decision
05-May-25 ERA media statement - Streamlined life support protections for electricity customers planned
Adobe PDF 110 kB

Description: ERA media statement - Streamlined life support protections for electricity customers planned
05-May-25 ERA notice - Electricity Code of Conduct review 2024 - Draft decision
Adobe PDF 168 kB

Description: ERA notice - Electricity Code of Conduct review 2024 - Draft decision
05-May-25 ERA Draft decision to amend the Electricity Code
Adobe PDF 619 kB

Description: ERA Draft decision to amend the Electricity Code
05-May-25 Attachment 1 - Amending Code (Code of Conduct for the Supply of Electricity to Small Use Customers Amendment Code 2025)
Adobe PDF 377 kB

Description: Attachment 1 - Amending Code (Code of Conduct for the Supply of Electricity to Small Use Customers Amendment Code 2025)
05-May-25 Attachment 2 - Consultation Draft of the amended Code (Code of Conduct for the Supply of Electricity to Small Use Customers 2022 (marked up))
Adobe PDF 2 MB

Description: Attachment 2 - Consultation Draft of the amended Code (Code of Conduct for the Supply of Electricity to Small Use Customers 2022 (marked up))

ECCC Final review report

Date Documents File type
04-Dec-24 ECCC Final Review Report - 2024 Electricity Code review
Adobe PDF 558 kB

Description: ECCC Final Review Report - 2024 Electricity Code review
04-Dec-24 Notice - Publication of ECCC final review report - 2024 Electricity Code review
Adobe PDF 176 kB

Description: Notice - Publication of ECCC final review report - 2024 Electricity Code review

ECCC public consultation on ECCC Draft review report

Date Documents File type
24-Oct-24 Alinta Energy - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 189 kB

Description: Alinta Energy - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 ECP - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 210 kB

Description: ECP - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 FCAWA - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 115 kB

Description: FCAWA - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 Kleenheat - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 607 kB

Description: Kleenheat - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 Synergy - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 226 kB

Description: Synergy - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 The Australian National University - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 163 kB

Description: The Australian National University - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 WACOSS - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 256 kB

Description: WACOSS - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
24-Oct-24 Western Power - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
Adobe PDF 1 MB

Description: Western Power - Review of the Code of conduct for the Supply of Electricity to Small Use Customers
30-Sep-24 ECCC Notice - Public consultation on draft review report - 2024 Electricity Code review
Adobe PDF 146 kB

Description: ECCC Notice - Public consultation on draft review report - 2024 Electricity Code review

ECCC Draft review report

Date Documents File type
30-Sep-24 ECCC Draft review report - 2024 Electricity Code review
Adobe PDF 688 kB

Description: ECCC Draft review report - 2024 Electricity Code review
Page last updated: 05 Jun 2025