The Economic Regulation Authority has approved new protections for electricity customers. Our Final decision
on the review of the Code of Conduct for the Supply of Electricity to Small Use Customers 2018
was published in December 2022. The new Code of Conduct for the Supply of Electricity to Small Use Customers 2022
(Code) applies from 20 February 2023.
The Code regulates the conduct of retailers and distributors that supply electricity to residential and small business customers. The Code includes new protections for residential customers who are vulnerable because they are experiencing family and domestic violence. See below for more information.