Financial Hardship Policies

Date	Documents	File type
28-Mar-14	Esperance Gas Distribution Company's Financial Hardship Policy	128 kB
31-May-13	Alinta Energy Financial Hardship Policy	104 kB
31-May-13	Wesfarmers Kleenheat Gas Financial Hardship Policy	94.7 kB
31-May-13	WorleyParsons' Financial Hardship Policy	122 kB
31-May-13	Alinta Sales Financial Hardship Policy	738 kB
31-May-13	Wesfarmers Kleenheat Gas Financial Hardship Policy	85.9 kB
31-May-13	WorleyParsons Financial Hardship Policy	84.6 kB
25-Aug-11	Alinta Sales Financial Hardship Policy	111 kB
16-Sep-11	Wesfarmers Kleenheat Financial Hardship Policy	63.5 kB
16-Sep-11	WorleyParsons Financial Hardship Policy	157 kB

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Date	Documents	File type
10-Mar-10	Notice - 2008/09 Annual Performance Report - Gas Distributors	54 kB
18-Feb-10	Alinta Sales Pty Ltd Customer Service Charter	3 MB
18-Feb-10	Notice - Alinta Sales’ Customer Service Charter Reviewed	129 kB
10-Feb-10	Notice - Gas Distribution Customer Service Charters - WA Gas Networks Pty Ltd & Wesfarmers Kleenheat Gas Pty Ltd	110 kB
10-Feb-10	WA Gas Networks Pty Ltd Customer Service Charter	54 kB
10-Feb-10	Wesfarmers Kleenheat Gas Pty Ltd Customer Service Charter	174 kB
04-Jan-10	Notice - Performance Audit Report for Electricity Retail Corporation (Synergy)	95 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices
04-Jan-10	Synergy - November 2009 - Gas Trading Licence - GLT8 - Performance Audit Report	997 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Licence Holders
01-Dec-09	Decision on Gas Trading licence Application - Perth Energy	55 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Reports and Decisions
01-Dec-09	Notice - Decision on Gas Trading Licence Application for Perth Energy Pty Ltd	103 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices
14-Oct-09	Notice - Asset Management System Review Report for WA Gas Networks	96 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices
07-Oct-09	Notice - Decision not to serve a Notice on Wesfarmers Kleenheat Gas Pty Ltd - Under Section 11zb(1) Of The Energy Coordination Act 1994	103 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices
02-Oct-09	ERA Map - Gas Licensing Distribution Systems and Trading Locations WA 2009	170 kB
29-Sep-09	Notice - Gas Compliance Reporting Manual - Corrigenda	117 kB Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
17-Sep-09	Public Submission - Draft Customer Service Charter Guidelines - Energy Ombudsman Western Australia	735 kB Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Submissions
17-Sep-09	Public Submission - Draft Customer Service Charter Guidelines - Horizon Power	274 kB Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Submissions
17-Sep-09	Public Submission - Draft Customer Service Charter Guidelines - Western Australian Council of Social Service Inc	1 MB Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Submissions
04-Sep-09	Approval of Perth Energy Pty Ltd - Standard Form Contract (Gas)	107 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Reports and Decisions
04-Sep-09	Notice - Approval of Perth Energy Pty Ltd - Standard Form Contract (Gas)	96 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices
02-Sep-09	Notice - Performance Audit And Asset Management System Review Report - Wesfarmers Kleenheat Gas Pty Ltd	109 kB Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Notices

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Page last updated: 01 Oct 2018