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2023 Water Code Review

On 17 May 2024 the ERA published its final decision on the 2023 Water Code review. The ERA’s decision repeals the Water Services Code of Conduct (Customer Services Standards) 2018 and replaces it with the Water Services Code of Conduct (Customer Service Standards) 2024, to take effect from 1 July 2024.

On 26 June 2024, the ERA published minor amendments to the 2024 Water Code as explained in the Notice.

A track change document showing all the differences between the 2018 Water Code and 2024 Water Code is available.

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