| Agency | Contact information |
|---|---|
| Energy and Water Ombudsman | Website: www.energyandwater.ombudsman.wa.gov.au Email: energyandwater@ombudsman.wa.gov.au Freecall: 1800 754 004 |
| Department of Local Government, Industry Regulation and Safety (Consumer Protection) Advice Line | Website: www.consumerprotection.wa.gov.au Email: consumer@lgirs.wa.gov.au Phone: 1300 30 40 54 |
| Department of Water and Environmental Regulation (DWER) (Water licensing) | Website: www.wa.gov.au/DWER/water_licensing Email: licence.enquiry@dwer.wa.gov.au Phone: 1800 508 885 |
| Financial Counsellors' Association of Western Australia | Website: www.financialcounsellors.org Phone: 1800 007 007 |
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Access
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On 16 April 2024, the State Government of Western Australia passed legislation to regulate the provision of Alternative Electricity Services (AES).
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Customer Protection
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Markets
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