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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

Showing 3 results.
  
    

Guidelines

Date Documents File type
01-Mar-19 2019 Audit and Review Guidelines - Water Licences
Adobe PDF 956 kB

29-Jun-18 Financial Hardship Policy Guidelines for Water Services - June 2018
Adobe PDF 264 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences

Policies

Showing 2 results.
  
    
Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 27 May 2020