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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
15-May-24 Performance indicators and definitions handbook - For water service providers
Adobe PDF 313 kB

Description: Performance indicators and definitions handbook - For water service providers
15-May-24 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2023-24
Microsoft Excel 131 kB

Description: Water, Sewerage and Irrigation Licence Performance Reporting Datasheets 2023-24
01-Oct-21 Water Compliance Reporting Manual 2021
Adobe PDF 671 kB

Guidelines

Date Documents File type
09-Aug-22 2019 Audit and Review Guidelines: Water Licences
Adobe PDF 881 kB

19-Jan-22 ERA licence application guidelines - electricity, gas and water licences
Adobe PDF 520 kB

29-Jun-18 Financial Hardship Policy Guidelines for Water Services - June 2018
Adobe PDF 264 kB

20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

Page last updated: 15 May 2024