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Compendium of Gas Customer Licence Obligations

The Compendium of Gas Customer Licence Obligations regulates and controls the conduct of retailers and distributors who supply gas to residential and small business customers. The Compendium was developed to protect the interests of customers who generally have little or no market power. For this reason, the Compendium only applies to residential and small business customers who consume no more than 1TJ of gas per annum. These customers are called “small use customers

The Compendium is a Schedule to all gas licences and is administered by the ERA. The provisions included in the Compendium are, to the extent possible, consistent with those included in the Code of Conduct for the Supply of Electricity to Small Use Customers to ensure that both gas and electricity customers receive the same level of protection.

The current version of the Compendium took effect on 1 January 2017. The Compendium is currently under review; a draft decision on the proposed amendments to the Compendium was published on 26 August 2019.

The Compendium is reviewed approximately every two years, following the review of the Code of Conduct for the Supply of Electricity to Small Use Customers. Archived versions of the Compendium can be seen on our Document Archive page.

2019 Review


Date Documents
File type
17-Sep-19 Alinta Energy - public submission
Adobe PDF 251 kB
17-Sep-19 Synergy - public submission
Adobe PDF 482 kB
17-Sep-19 Wesfarmers Kleenheat Gas - public submission
Adobe PDF 132 kB
17-Sep-19 AGL - public submission
Adobe PDF 107 kB
17-Sep-19 ATCO Gas Australia - public submission
 Adobe PDF1 MB
26-Aug-19 Draft decision - Proposed amendments to the compendium of gas customer licence obligations - 2019 review Adobe PDF 755 kB
26-Aug-19 Notice - Proposed amendments to the Gas Compendium - Consultation on draft decision Adobe PDF 124 kB

Page last updated: 17 Sep 2019