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Regulatory Guidelines

The ERA has produced guidelines, policies, reporting manuals and datasheets to assist licensees to comply with the conditions of their licence.

Annual Licence Reporting Manuals and Datasheets

Date Documents File type
02-Oct-17 Water Compliance Reporting Manual 2017 - clean version
Adobe PDF 859 kB

02-Oct-17 Water Compliance Reporting Manual 2017 - Marked up version
Adobe PDF 868 kB

16-May-17 2017 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
Microsoft Excel 256 kB

Description: 2017 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
16-May-17 2017 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
Adobe PDF 168 kB

Description: 2017 Water, Sewerage and Irrigation Licence Performance Reporting Handbook

Guidelines

Date Documents File type
20-Dec-16 Customer Complaint Guidelines - December 2016
Adobe PDF 198 kB

Description: Customer Complaint Guidelines - December 2016
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Adobe PDF 373 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
08-Nov-16 ERA Licence application guidelines - Electricity, gas and water licences
Microsoft Word 217 kB

Description: ERA Licence application guidelines - Electricity, gas and water licences
28-Apr-16 Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 331 kB

Description: Public Consultation Guidelines – Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
21-Jul-14 2014 Audit and Review Guidelines - Water Licences - Final
Adobe PDF 364 kB

02-Dec-13 Financial Hardship Policy Guidelines for Water Services
Adobe PDF 860 kB

02-Dec-13 Financial Hardship Policy Guidelines Template – Water Licences
Microsoft Word 155 kB

25-Jul-06 A Guide for Preparing the Financial Information Component of an Asset Management Plan
Adobe PDF 151 kB

Policies

Date Documents File type
23-Feb-16 2016 Compliance Enforcement Policy
Adobe PDF 409 kB

Description: 2016 Compliance Enforcement Policy
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB