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Financial Hardship Policies

Generally, all water service providers must have a financial hardship policy unless they only supply water services:

  • to non-residential customers;
  • to their members (e.g. an irrigation co-operative); or
  • that are non-potable; however, a financial hardship policy is required by water service providers who supply water on the basis that the customer is responsible for treating it to make it fit for humans to drink.

Water financial hardship policies must be approved by the ERA.

The ERA has published Financial Hardship Policy Guidelines which provide guidance to water service providers regarding the content of and good practice in the development and implementation of financial hardship policies.

Financial hardship policies that have been approved by the ERA can be accessed from the table below.

Date Documents
File type
25-Aug-17
Lancelin South Adobe PDF234 kB
07-Aug-17
Water West North Dandalup Pty Ltd Adobe PDF556 kB
18-April-17
Robe River Mining Co Pty Ltd Adobe PDF686 kB
14-July-16
Hamersley Iron Pty Ltd (Rio Tinto)
Adobe PDF575 kB
16-May-14
Aquasol Pty Ltd Adobe PDF488 kB
16-May-14 Bunbury Water Corporation (t/a Aqwest)
Adobe PDF 135 kB
16-May-14
Busselton Water Corporation
Adobe PDF220 kB
16-May-14 City of Kalgoorlie-Boulder
Adobe PDF 554 kB
22-Dec-14
Shire of Dalwallinu
Adobe PDF96 kB
22-Dec-14
Shire of Dowerin
Adobe PDF92 kB
16-May-14
Shire of Gnowangerup
Adobe PDF 274 kB
22-Dec-14
Shire of Goomalling
Adobe PDF 68 kB
22-Dec-14
Shire of Jerramungup
Adobe PDF212 kB
22-Dec-14 Shire of Koorda Adobe PDF240 kB
22-Dec-14 Shire of Lake Grace Adobe PDF104 kB
16-May-14 Shire of Moora Adobe PDF364 kB
22-Dec-14
Shire of Ravensthorpe Adobe PDF 96 kB
16-May-14 Shire of Victoria Plains
Adobe PDF 246 kB
22-Dec-14
Shire of Yilgarn
Adobe PDF296 kB
04-Jul-14
Shire of Brookton
Adobe PDF96 kB
04-Jul-14
Shire of Coolgardie
Adobe PDF 61 kB
04-Jul-14
Shire of Dumbleyung
Adobe PDF 41 kB
04-Jul-14
Shire of Kent Adobe PDF 54 kB
04-Jul-14
Shire of Morawa
Adobe PDF 58 kB
04-Jul-14
Shire of Wickepin
Adobe PDF 1 MB
20-May-15 Water Corporation Adobe PDF367 kB