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Regulatory Guidelines


Date Documents File type
26-May-15 2014/15 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 299 kB

Description: 2014/15 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
26-May-15 2015 Water, Sewerage and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 300 kB

Description: 2015 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
19-Feb-15 Licence application guidelines and form - Electricity, gas and water (Historical Document)
Adobe PDF 660 kB

Description: Licence application guidelines and form - Electricity, gas and water 2015
19-Feb-15 Licence application guidelines and form - Electricity, gas and water licences (Historical Document)
Microsoft Word 219 kB

Description: Licence application guidelines and form - Electricity, gas and water licences
21-Jul-14 2014 Audit and Review Guidelines - Water Licences - Marked Up Version (Historical Document)
Adobe PDF 1 MB

13-May-14 Draft Audit Guidelines – Water Licences - May 2014 (Historical Document)
Adobe PDF 976 kB

Description: Draft Audit Guidelines – Water Licences - May 2014
15-Apr-14 Licence application - Guidelines and Application Form (Historical Document)
Adobe PDF 658 kB

07-Apr-14 2014 Water Compliance Reporting Manual (Historical Document)
Adobe PDF 1 MB

16-Dec-13 Charter of Energy and Water Ombudsman (Historical Document)
Adobe PDF 3 MB

11-Jun-13 2013 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 48 kB

11-Jun-13 2013 Water, Wastewater and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 129 kB

26-Jul-12 2012 Water Compliance Reporting Manual - Clean Copy (Historical Document)
Adobe PDF 266 kB

26-Jul-12 2012 Water Compliance Reporting Manual - Marked Up Copy (Historical Document)
Adobe PDF 285 kB

15-Jun-12 2012 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 104 kB

15-Jun-12 2012 Water, Wastewater and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 134 kB

01-Nov-11 Final Electricity, Gas and Water Licences Application Guideline and Forms (Historical Document)
Adobe PDF 328 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - clean copy (Historical Document)
Adobe PDF 329 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - marked up copy (Historical Document)
Adobe PDF 442 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy (Historical Document)
Adobe PDF 179 kB

16-May-11 2011 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 48 kB

16-May-11 2011 Water, Wastewater and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 129 kB

03-May-11 Water Compliance Reporting Manual (Historical Document)
Adobe PDF 265 kB

03-May-11 Water Compliance Reporting Manual - Corrigenda (Historical Document)
Adobe PDF 93 kB

04-Apr-11 Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011 (Historical Document)
Adobe PDF 146 kB

09-Mar-11 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 94 kB

10-Jan-11 Amended Customer Service Charter Guidelines (Historical Document)
Adobe PDF 84 kB

10-Jan-11 Amended Customer Service Charter Guidelines Marked Up (Historical Document)
Adobe PDF 103 kB

04-Aug-10 Audit Guidelines: Electricity, Gas and Water Licences - August 2010 (Historical Document)
Adobe PDF 767 kB

02-Jun-10 2010 Water, Wastewater and Irrigation Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 45 kB

02-Jun-10 2010 Water, Wastewater and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 265 kB

10-Feb-10 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 141 kB

10-Feb-10 Customer Service Charter Guidelines - Corrigendum (Historical Document)
Adobe PDF 79 kB

17-Sep-09 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 88 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
29-Jul-09 Audit Guidelines: Electricity, Gas And Water Licences - July 2009 (Historical Document)
Adobe PDF 459 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
08-Jul-09 Draft Customer Service Charter Guidelines (Historical Document)
Adobe PDF 90 kB

Description: (Licensing, Monitoring and Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Regulatory Guidelines
27-May-09 Draft Audit Guidelines Electricity, Gas And Water Licences (Historical Document)
Adobe PDF 457 kB

Description: (Licensing, Monitoring & Customer Protection Division)Licensing>Electricity, Gas & Water Licensing>Public Consultation>Draft Audit Guidelines
15-May-09 2008-09 Water Licence Performance Reporting Datasheets (Historical Document)
Microsoft Excel 90 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
15-May-09 2008-09 Water, Wastewater and Irrigation Licence Performance Reporting Handbook (Historical Document)
Adobe PDF 129 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
06-Mar-09 Corrigenda - Water Compliance Reporting Manual (Historical Document)
Adobe PDF 91 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
06-Mar-09 Water Compliance Reporting Manual (Historical Document)
Adobe PDF 328 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Water Licensing>Regulatory Guidelines
06-Feb-09 Draft Incident Reporting Manual for Electricity, Gas and Water Licensees (Historical Document)
Adobe PDF 295 kB

17-Oct-08 Customer Complaints Guidelines (Historical Document)
Adobe PDF 97 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
08-Sep-08 Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 220 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
26-Aug-08 Water Compliance Reporting Manual (Historical Document)
Adobe PDF 339 kB

Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
26-Aug-08 Water Services Operating Licence Template (Historical Document)
Adobe PDF 185 kB

Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
27-Jun-08 Draft - Customer Complaints Guidelines (Historical Document)
Adobe PDF 118 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
17-Jun-08 Electricity, Gas and Water Licences: Application Guideline and Forms (Historical Document)
Adobe PDF 276 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
05-Jun-08 Draft Electricity, Gas and Water Industry Licensing Compliance Policy (Historical Document)
Adobe PDF 308 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
07-Apr-08 Draft Water Compliance Reporting Manual (Historical Document)
Adobe PDF 482 kB

Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
05-Sep-06 Audit Guidelines - Electricity, Gas and Water Licensing (Historical Document)
Adobe PDF 353 kB

31-Aug-06 Customer Service Charter Guidelines (Historical Document)
Adobe PDF 98 kB

28-Jul-06 Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts (Historical Document)
Adobe PDF 232 kB

07-Jul-06 Draft - Customer Service Charter Guidelines (Historical Document)
Adobe PDF 112 kB

Description: Archive. Current version 31-Aug-06
05-Apr-06 Audit Guidelines : Electricity, Gas and Water Licensing : Audit Template for Smaller Organisations (Historical Document)
Adobe PDF 281 kB

Description: Archive. Current version 05-Sep-06
05-Apr-06 Draft Audit Guidelines : Electricity, Gas and Water Licences (Historical Document)
Adobe PDF 415 kB

Description: Archive. Current version 05-Sep-06
03-Feb-06 Public Consultation Guidelines for - Electricity, Gas and Water Licences; Standard Form Contracts and Customer Service Charters (Historical Document)
Adobe PDF 146 kB

Description: Archive. Current version 28-Jul-06