Skip to content



A provider must have a written procedure to investigate and resolve customer complaints relating to water services provision. A provider is required to resolve a complaint within 15 business days starting from the day a complaint was received.

You can seek a review of a decision or complaint by the Energy and Water Ombudsman.

The Basics
Contracts and connections
Financial hardship and assistance
Information and Communication Services
Useful Contacts
On tap - downloadable
Page last updated: 22 Jun 2016