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On Tap: Water Consumers Guide - Information and Communication Services

fees and charges

You are entitled to the following services on request and at no charge:

  • information services for customers with hearing or speech impairment
  • interpreting services
  • a large-print version of any of the provider’s publicly available documents

In addition, a provider must make a range of information publicly available including:

  • fees and charges
  • bill payment methods and applicable fees and charges associated with each payment method offered
  • exemptions, discounts, rebates and concessions available
  • planned and unplanned interruptions of water supply
  • Bill estimation, metering reading and review of a bill
Information on service and performance standards can be found in individual licences here.
On Tap: Water Consumers Guide - The Basics
On Tap: Water Consumers Guide - Contracts and connections
On Tap: Water Consumers Guide - Bills
On Tap: Water Consumers Guide - Financial hardship and assistance
On Tap: Water Consumers Guide - Complaints
On Tap: Water Consumers Guide - Information and Communication Services
On Tap: Water Consumers Guide - Useful Contacts
On Tap: Water Consumers Guide - Downloadable Chapters
Page last updated: 18 Oct 2018