A model service level agreement sets out terms and conditions on which metering services will be supplied by the network operator to a user. Individual metering service level agreements between a service provider and its users are based on this document.
2017 updated Proposed Model Service Level Agreement
The ERA is reviewing Western Power’s model service level agreement and received one public submission from Synergy. On 22 December 2017, Western Power provided an updated model service level agreement in response to Synergy’s public submission.
2017 Updated proposed Model service level agreement
2017 Proposed Model Service Level Agreement
2006 Model Service Level Agreement
The ERA approved Western Power's model service level agreement on 30 March 2006.