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Water Licensing - Regulatory Guidelines

Date Documents File type
21-Jul-14 2014 Audit and Review Guidelines - Water Licences – Final
Adobe PDF 364 kB

21-Jul-14 2014 Audit and Review Guidelines - Water Licences - Marked Up Version
Adobe PDF 1 MB

26-May-14 2013/14 Water, Sewerage and Irrigation Licence Performance Reporting Datasheets
Microsoft Excel 251 kB

26-May-14 2013/14 Water, Sewerage and Irrigation Licence Performance Reporting Handbook
Adobe PDF 294 kB

13-May-14 Draft Audit Guidelines – Water Licences - May 2014
Adobe PDF 1 MB

15-Apr-14 Licence application guidelines and form - Electricity, gas and water licences - April 2014
Adobe PDF 658 kB

07-Apr-14 2014 Water Compliance Reporting Manual
Adobe PDF 1 MB

16-Dec-13 Charter of Energy and Water Ombudsman
Adobe PDF 3 MB

02-Dec-13 Financial Hardship Policy Guidelines for Water Services
Adobe PDF 860 kB

02-Dec-13 Financial Hardship Policy Guidelines Template – Water Licences
Microsoft Word 155 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - Final June 2011
Adobe PDF 183 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy
Adobe PDF 179 kB

04-Apr-11 Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011
Adobe PDF 146 kB

09-Mar-11 Water Customer Service Charter Guidelines
Adobe PDF 94 kB

04-Aug-10 Audit Guidelines: Electricity, Gas and Water Licences - August 2010
Adobe PDF 767 kB

17-Oct-08 Customer Complaints Guidelines
Adobe PDF 97 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
26-Aug-08 Water Services Operating Licence Template
Adobe PDF 185 kB

Description: (Licensing, Monitoring & Customer Protection Division) >Licensing>Water Licensing >Public Consultations>Review of Water Services Licences and the Water Compliance Reporting Manual
24-Jan-07 Best Practice Utility Licensing
Adobe PDF 172 kB

28-Jul-06 Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 232 kB

25-Jul-06 A Guide for Preparing the Financial Information Component of an Asset Management Plan
Adobe PDF 151 kB

Page last updated: 21/07/2014