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Gas Licensing - Regulatory Guidelines

Date Documents File type
01-Nov-11 Final Electricity, Gas and Water Licences Application Guideline and Forms
Adobe PDF 328 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - clean copy
Adobe PDF 329 kB

23-Sep-11 Electricity, Gas and Water Licences Application Guideline and Forms - marked up copy
Adobe PDF 442 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - Final June 2011
Adobe PDF 183 kB

21-Jun-11 Compliance Enforcement Policy Electricity Gas and Water Licences - marked up copy
Adobe PDF 179 kB

11-Apr-11 2011 Gas Distribution Licence Performance Reporting Datasheets
Microsoft Excel 104 kB

11-Apr-11 2011 Gas Distribution Licence Performance Reporting Handbook
Adobe PDF 176 kB

11-Apr-11 2011 Gas Trading Licence Performance Reporting Datasheets
Microsoft Excel 81 kB

11-Apr-11 2011 Gas Trading Licence Performance Reporting Handbook
Adobe PDF 146 kB

04-Apr-11 Compliance Enforcement Policy - Electricity, Gas and Water Licences - Draft March 2011
Adobe PDF 146 kB

17-Nov-10 2010 Gas Compliance Reporting Manual - November 2010
Adobe PDF 501 kB

17-Nov-10 Corrigenda - Gas Compliance Reporting Manual - November 2010
Adobe PDF 92 kB

24-Aug-10 Financial Hardship Policy Guidelines - August 2010
Adobe PDF 161 kB

04-Aug-10 Audit Guidelines: Electricity, Gas and Water Licences - August 2010
Adobe PDF 767 kB

27-Oct-08 Australian Gas Association Natural Gas Customer Service Code
Adobe PDF 2 MB

Description: Please note this document is an Australian Gas Association publication.
22-Oct-08 Gas Last Resort Supply Arrangements - Guidelines and Template Plan
Adobe PDF 157 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Gas Licensing>Regulatory Guidelines
17-Oct-08 Customer Complaints Guidelines
Adobe PDF 97 kB

Description: (Licensing, Monitoring & Customer Protection Division) Licensing>Electricity, Gas and Water Licensing>Regulatory Guidelines
09-Jun-08 Utility Regulators Forum's Final Paper on National Energy Retail Performance Indicators (2007 SCONNRR Report) - May 2007
Adobe PDF 397 kB

Description: Please note this document is a Utility Regulators Forum's publication.
29-Apr-08 Guide to Legislation Applying to Electrical and Gas Supply System and Consumer Installations
Adobe PDF 39 kB

28-Jul-06 Public Consultation Guidelines - For Electricity, Gas & Water Licences and Electricity & Gas Standard Form Contracts
Adobe PDF 232 kB