Under the Electricity Industry Act 2004, the Economic Regulation Authority (ERA) issues electricity generation, transmission, distribution, retail and integrated regional licences in Western Australia. Those wishing to supply electricity to customers consuming less than 160MWh each year are required, if not exempt, to have a retail licence.
The ERA is responsible for the amendment of the Code of Conduct for the Supply of Electricity to Small Use Customers, approval of Standard Form Contracts, assessment of customer service charters and the review and development of customer protection provisions.
The performance of licensees is monitored through a compliance and performance reporting regime and the completion of regular performance audits and asset management reviews. The Electricity Industry Act 2004 provides a range of mechanisms by which the ERA is able to enforce licensee compliance.
